Call Center Supervisor


Description:
About our Customer

Our client's integrated broadband solutions are engineered for the carrier and optimized for the subscriber, providing intuitive, reliable user experiences throughout the connected home. Their products and services include residential gateways, multi-service media platforms, remote management systems, value-added services, and call center customer support.

Overview:

Become part of the excitement. Join our client's team as they build the future.

A pioneer in broadband networking, our client is dedicated to developing integrated solutions to deliver broadband service and content throughout the home or small office. Built upon the company's core expertise and continued innovation in software and hardware, our client's products enable home and small business users to fully leverage the benefits of broadband. In addition, our client's solutions offer service providers with a flexible platform to deliver and manage feature-rich Internet, telephony, entertainment, and other enhanced broadband application services.

If you're ready for the fast-paced excitement of today and the unlimited opportunity of the future, come join our team.

Over 60 years of unwavering focus on the issues of workforce management have gained us a reputation of being one of the most knowledgeable and accomplished strategic workforce partners in business for clients and candidates alike. Volt offers competitive compensation, a staff who are focused on the quality of your career and goals, and the solid security of a company trusted by Fortune 500 companies for over 60 years.

Capitalizing on knowledge and innovation, comprehensive resources, and technology, Volt provides top talent to the many thousands of clients across the globe. Volt provides highly skilled contingent workers to local, national and international clients in all major industries. Volt is a Six Sigma company and was recently listed as a Top 12 Six Sigma Company. We have multiple opportunities in a variety of industries. Check out what we have available by going to http://jobs.volt.com .

Volt is an Equal Opportunity Employer.

Requirements:

Responsibilities:

  • Supervise day-to-day operations in a contact center environment.
  • Achieve business objectives and performance goals while ensuring operational efficiencies through planning, continuous monitoring and analysis of the call center operation.
  • Deliver excellent internal and external customer satisfaction by demonstrating exemplary leadership.
  • This position may perform other duties as assigned.

    Qualifications:

  • Bachelors' degree or equivalent combination of experience and education.
  • 3 years experience in a call center environment in a supervisory role in a center operating 24x7x365.
  • Personnel management experience, including team building, coaching, disciplinary action, and writing performance reviews.
  • Familiarity with and the ability to manage standard contact center metrics, including Service Level, Average Handle Time, and Quality.
  • Strong time management skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities.
  • Proven ability to motivate and lead.
  • Proven ability to consistently meet specific, time sensitive business goals.
  • Ability to develop and execute plans related to resource management and workload.
  • Ability to pass a pre-employment screening.

    Volt is an Equal Opportunity Employer

    Location: San Antonio, TX

    Type: DIRECT

    Duration: Direct

    Pay Rate: DOE

    Contact:

    Volt Technical Resources
    Volt Workforce Solutions
    14829 Bulverde Rd.
    San Antonio, TX 78247
    PH: 210/507-8162
    FX: 210/507-8161