Call Center Supervisor Job in Watertown 02472, Massachusetts US
Tufts Health Plan has a culture that cares about its employees and proudly maintains people-centered values: integrity, quality, customer service, innovation, and teamwork. Guided by these values, we are committed to developing an atmosphere that respects each employee as an individual.
To that end, we believe that a diverse workforce enables us to:
- Apply our collective talents to achieve shared objectives
- Deliver the greatest value to our customers
- Fulfill our mission
Tufts Health Plan employees are a diversified, talented work force who use a team approach to their work. Our employees work together and support each other in an enthusiastic and energetic work environment.
At Tufts Health Plan, we take great pride in the collaboration and hard work of our employees. It is through their dedication and contributions that we have earned many awards and distinctions:
Our member services call center is the first of any health plan in the country to be certified by J.D. Power and Associates for providing "An Outstanding Customer Service Experience."
Our HMO has again been recognized as a Distinguished Health Plan by J.D. Power and Associates for providing "An Outstanding Member Experience," according to the 2004 National Managed Care Satisfaction StudySM. This marks the 10th consecutive year that Tufts Health Plan's HMO has received an award from J.D. Power and Associates for outstanding member satisfaction or service excellence.
Our commitment to excellence clearly shows in our products and services, our member satisfaction, and our employees!