Call Dispatcher/Dartford Job in Dartford DA11RN, Southern UK
We are looking for a Call Dispatcher for a Temp to Perm contract based in the Dartford area. Payrate is 10.50pr hour to start ASAP. Rates are paid at time and a half abd double time for weekend hours.
The Call Dispatcher will manage the day-to-day productivity and work load planning of a team of engineering personnel within a territory (territory will be defined by service line or geography). The Call Dispatcher must ensure logged fault calls are resolved in line with our contractual commitments and in the most cost effective and efficient manner.
RESPONSIBILITIES will include :
•To manage overall workload of territory, maximising service performance, based on spare part recommendations, the location and availability of these part/s, engineer location/availability/skill level, courier costs, call priority level and availability of third party resource (if applicable)
•To schedule engineering personnel to attend 'on site' fault calls in the most cost effective and efficient manner to meet our service level performance targets and contractual commitments
•To plan the quantity of resource required on a daily basis to meet the activity level in territory. To work with the service management teams to ensure resource availability in line with this plan
•To provide accurate call details to engineering personnel and third party suppliers to ensure a high 'first time' fix rate
•To update the call management system accurately and efficiently to record call history, actions taken and resolution
•To monitor the safety of engineering personnel (e.g. working hours, driving time, etc)
If you have experience as a call dispatcher and you are used to working in a busy environment please send CVs to kerry.heath@concept-it.com in the first instance