Caregiver Support Manager Job in Virginia Beach 23462, Virginia US
Join an organization that is changing the way America ages! CareFamily is revolutionizing home care for seniors by connecting professional caregivers with job opportunities in their area. The Caregiver Support Manager will manage the experience of caregivers seeking a career through CareFamily. CareFamily is looking for an experienced professional to develop a department to support caregivers and to promote exceptional customer service.
Position Title – Caregiver Support Manager
Status (Full Time/Part Time/Salaried/Hourly) – Full Time, Salaried
Major Duties Responsibilities –
· Manage all aspects of the Caregiver experience with CareFamily – including but not limited to –
o Caregiver retention
o Caregiver registration support (including profile development and background check support)
o Caregiver care plan support
o Assist caregivers with careseeker engagements
o Assist caregivers developing backup network of caregivers
o Ongoing system support for caregivers
o Development and support of CF caregiver university
· Work with technology team to ensure that the caregiver experience is efficient and effective
· With the technology and executive team, develop relevant reporting needed to determine success
· Lead efforts to ensure that all established goals and objectives for caregivers are accomplished
· Coordinate the resolution of caregiver related problems, grievances, and inquiries
· Act as secondary contact for caregiver related partners
· Manage caregiver specialists and coordinators facilitating their development and performance
· Work with the Operations Director to implement projects key to the caregiver experience
Education Requirements – Bachelor's Degree in related field preferred
Skill Requirements – Strong interpersonal skills; Excellent oral and written communication; Experience working with internet technology and Microsoft office software; strong problem solving skills
Work Experience Requirements – 3+ years management level experience, background working with seniors and family desirable
From time to time this job description may change as the company determines. This job description does not create a guarantee of assignments, specific duties and responsibilities or employment.
