Catering Customer Service Rep w/fine dining exp Job in Houston 77061, Texas Us
Air Chef is the premiere caterer for the private jet industry. We are focused on a high level of client satisfaction and require energetic, customer service oriented individuals. We are seeking a professional Client Services On-Site Rep to work under the direction of the On-Site Account Manager and directly with Universal Weather and Aviation (UWA) in their corporate headquarters located in Houston, TX.
Fine dining/restaurant/catering knowledge is needed for this position as you will be making suggestions for catering orders.
Primary Responsibilities include:
• Assisting in handling of all catering order processed by UWA
• Assist in development of relationship between UWA employees and clients, and Air Chef, Maximizing service levels and confidence in our processes and SOP's
• Timely and thorough response and resolution to all inquiries and issues
• Review and maintain pertinent reports as requested by both Air Chef and UWA
• Gaining additional business and sales through contacts at UWA
• Report to the On-Site Account Manager and work in conjunction with the Client Services department and all kitchens
Evenings/weekends/holiday may be required as our industry is 24/7/365.
Qualified candidates must possess excellent verbal and written communication skills and be computer savvy with all MS Office Applications. Should enjoy working in rapidly changing environment and be able to effectively prioritize and execute tasks as they shift daily. Must be able to multi-task and function independently with little direct supervision. Research and resolve issues efficiently and professionally. Attention to detail and persistent follow-through skills a must.