CCP
CCP - BTA Analyst Job
This Position Is Responsible For Handling Disputes For Bta Key Responsibilities Include But Is Not Limited To The Following - Handle Queries And Payment Allocation And Reconciliation Of Bta (Business Travel Account) Clients Timely And Accurately - Build Excellent Business Relationship With Front End Team And Other Relevant Linkages - Deliver On Key Metrics Related To Bta Dispute Inventory And Work Closely With The Bta Front End And Disputes Team - Manage The Quality / Matching To Ensure Accurate Data Is Reflecting In The Bta Statement - Provide Outstanding Service To Travel Agents And Bta Customers - Ensure Latest Updates And Policies Are Complied With At All Times. - Report, Analyze And Recommend Process Improvements In Light Of Trends Observed For Reconciliation, Payment Allocation And Matching Etc. - Help With The Mis Of The Process. Able To Deliver Strong Customer Expereince Hands On With Excel And Access American Express is an equal opportunity employer. Graduate With A Minimum Work Experience Of 3-4 Years Preferably In The Consumer Finance Risk Area. - Understanding Of Accounting Principles. - Strong Customer Commitment. - Sound Decision-Making Ability Along With Good Ms Office Skills, Specially Ms Excel - Card Servicing Background Front-End Customer Servicing With Global Relationships. - Ability To Work With Multiple Constituencies / Departments And Within A Demanding Environment. - Working Knowledge Of Amex Customer Service And Risk Delivery Systems Including Ar, Cas. - Knowledge Of Travel Accounting / Travel Agency Functioning Would Be An Added Advantage