Change Management
Change Management Lead
UNIT: EXTERNAL AFFAIRS CORPORATE COMMUNICATIONS (EXTCC)
GENERAL DESCRIPTION BACKGROUND
The World Bank is transforming its external website into a substantially broader and more strategic channel for sharing information and collaborating with external stakeholders. This includes a focus on openness and creating an interactive dialogue
and community-oriented experience for external audiences. A major element of this transformation is a new external web platform reflecting the latest Web 2.0 capabilities and positioning the online presence for continued future growth.
Key current initiatives include making economic and financial data widely available to the global community (Open Data), leveraging social media to foster conversations with experts in development (Open Forums), and sharing information on project outcomes (Mapping for Results).
Generally, the external web is viewed as a strategic asset for the institution with oversight provided by a Web Governance Council (WGC) comprised of senior management across the institution. The Council is supported by a Web Program Office (WPO) which is housed in External Affairs (EXT) Corporate Communications
(EXTCC).
The Bank has launched into a two year project to transform its website from the current 12 year old home-grown system to a state of the art online operation. The transformation is at three levels: new staffing model to manage the external online operation, information architect that simplifies the Banks information and
communication and a new Web CMS.
WPO is looking for a Change Management Lead who will focus on the people side of change including changes to business processes, systems and technology, job roles and organization structures. The primary focus will be creating and implementing change management plans that minimize staff resistance and maximize staff
engagement. The Change Management Lead will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting staff in the organization such that business results are achieved. This position reports to the UX and Transition Team Lead.
Supervision:
The Change Management Lead will establish and lead a team that will be in charge of managing the people change associated with implementation of the Banks new Web Content Management System. In addition to the team, this person will have to work though many others in the organization to succeed. The Change Management Lead
will support project teams in integrating change management activities into their project plans. Finally, the Change Management Lead will help unit web teams negotiate the transition through combination of coaching and handholding.
Roles and responsibilities:
Apply a structured change management approach and methodology for the
people change associated with implementation of the Banks new Web Content Management System.
Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
Identify potential people-side risks and anticipated points of resistance, and
develop specific plans to mitigate or address the concerns.
Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
Develop a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
Identify resistance and performance gaps, and work to develop and implement corrective actions
Create and enable reinforcement mechanisms and celebrations of success.
Work with the project team to integrate change management activities into the overall project plan.
Skills and qualifications:
Exposure to systems migration and associated change required.
A solid understanding of how people go through a change and the change process.
Experience and knowledge of change management principles and
methodologies.
Familiarity with project management approaches, tools and phases of the project lifecycle.
Exceptional communication skills both written and verbal.
Able to work effectively at all levels in an organization.
Excellent active listening skills.
Problem solving and root cause identification skills.
Strong analytic and decision making abilities.
Must be a team player and able to work with and through others.
Ability to influence others and move toward a common vision or goal.
Experience with large-scale organizational change effort.
Familiarity with ADKAR would be a plus.
