Claims Branch Manager Job in London, Southern UK

Job Title: Claims Branch Manager 

Location: South East

Job Sector: General Insurance

Job Type: Permanent

Salary: Up to £55K (DOE)

Job Reference: SS/J010764

 

A national specialty claims management company has a fantastic opportunity for an experienced Technical Claims Manager to manage the team of claims professionals and support staff.   This reputable company delivers high quality claims management, risk management and adjusting. They listen to their clients and build long-term relationships.

 

About the Role:

As an experienced Claims Manager, your responsibility will be to;

·         Supervise and manage a team of claims professionals and support staff who specialise in Liability and Injury claims.

·         Ensure outstanding operational performance to achieve SLA's and KPI's for the branch.

·         Handle your own caseload of complex claims.

·         Auditing the team's caseloads

·         Deal with appraisals and professional development of staff.

·         Coach and develop staff including one to ones.

·         Monitor and minimise bad debt 

·         Technical responsibility which includes being the technical referral point for the branch

·         Performance management

·         Deal with local staffing issues, referring back to HR when necessary

·         Various other duties….

 

Key Skills/Experience Required:

In order to be considered for the role of Claims Branch Manager, you must possess the following;

·         A thorough understanding of a variety of liability claims including; Employers Liability, Public Liability, Product Liability, Professional Indemnity, Environmental Liability and Construction Liability.

·         Experience of managing outsourced claims would be an advantage

·         Be an effective communicator capable of dealing with all contacts ranging from insurers, brokers, solicitors, lawyers etc.

·         Must be a great negotiator.

·         An excellent telephone manner, great customer service skills and PC literacy

·         Successful experience in coaching and mentoring a team.

 

Salary/Benefits Information:

Salary up to £55,000 p.a dependent on experience.

An excellent pension.

Life assurance.

Company car / allowance.

25 days holiday.

Income protection scheme.

Opportunity for career progression.

 

Footnote

If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.

Due to the overwhelming Application response we receive through various sources should you not hear from us within one week then please assume your application has been unsuccessful.