Claims Manager, Value Proposition
Claims Manager, Value Proposition
Please note:
We are open to this position being based in a number of locations globally.
- Working with the Head of LH Claims, Global Service Delivery, define the holistic value proposition for LH Claims in the short, medium and long term
- Facilitate delivery of the value propositions by leading a small team of Claims Experts and working with the regional claims teams
- Ensure that all components of the value proposition are integrated and where possible aligned to the deliverables of other Swiss Re teams
- Work with the Claims Expert, Knowledge and Innovation to develop and facilitate delivery of the LH Claims internal quality assurance and continuous improvement framework
- Facilitate global knowledge sharing across LH Claims
The opportunity
- Management of a small team of Claims Experts to deliver the LH Claims value proposition. This will include, but is not limited to:
Audit Framework
Training Framework
Claims Guide
- Client Communications including; seminars, presentations, newsletters, portals community pages
- Development of the internal quality assurance framework, which enables the LH Claims team to operate as a high performing team, enables on-going professional development and continuous improvement. Where possible, this should be aligned to the external value proposition, specifically with regard to training and auditing
- Proactively engage with stakeholders across Swiss Re, including within LH Underwriting and CALM, to facilitate alignment of deliverables and utilize available resources
- Oversight of Regional Engagement, Expert Networks and Task Forces
About you
- Significant technical claims expertise, demonstrated through 10 plus years' experience in a claims assessment and/or management role
- Demonstrated ability to deliver on plans and foster high performance team environments
- Recognised leadership qualities and abilities, including leading virtual teams and/or project groups
- Project management, change management and facilitation experience
- Understanding and knowledge of the insurance/reinsurance industry and knowledge of the main products and services offered by Swiss Re, its' competitors and clients
- Strong negotiation, communication and presentation skills
- Strong Coaching/Mentoring skills
About us
This is your opportunity to join Swiss Re Group - one of the world's leading wholesale providers of reinsurance, insurance and other innovative forms of insurance-based risk transfer. Our business at Swiss Re is about understanding and analysing the major risks that concern the world - from natural catastrophes to climate change, from ageing populations to cybercrime. We combine experience with expertise and innovative thinking to create new opportunities and solutions for our clients. And we enable the risk-taking essential to enterprise and progress. This is only possible with around 10,000 truly exceptional Swiss Re people across our group worldwide.
Take a risk worth taking. Register and apply at www.swissre.com/careers
Reference code: EXT-NB50634457
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