Claims Member Advocate Job in White Plains 10601, New York US

Claims Member Advocate

Summary

Privilege Underwriters Inc. is an insurance company dedicated to reducing the cost of risk associated with the property and liability exposures of high net worth individuals and families.  Join a truly customer focused and rapidly growing property and casualty claims organization. We are seeking top talent for our Member Advocate Claims Unit in White Plains NY. In this role, you will take new losses as the first touch point in the claims process and will assist members and help guide them through the claims adjustment process. You will also handle a small but manageable inventory of claims; provide outstanding customer service, meeting our high standards of accuracy, efficiency, service and regulatory compliance.

Duties and Responsibilities

• First notice of loss and claim assignment.
• Processes transactions in claim and policy administration system, inputs claim data for reporting purposes.
• Handle and resolve small, noncomplex first and 3rd party claims and respond to inquiries involving members, agents and vendors (independent adjusters/appraisers, salvage rental car agencies).
• Determine coverage, damages reserve and resolve claims in a timely manner.
• May handle subrogation on closed files.
• Appropriately manage vendor activities.
• Collaborates well with staff to ensure efficient and quality customer interactions resulting in complete member and agent satisfaction.
• Must be a team player who is a self-starter, has a sense of urgency, and looks for process improvements.
• Responds to member and agent inquiries via telephone, email and mail making it easy to do business with Privilege Underwriters Inc.

Experience

• One to three years of direct Property and Casualty Insurance experience and/or prior auto and or property claims experience desired.
• Prior experience in a fast paced environment where multitasking and organizational skills are required.
• Working knowledge of excel, word, and email applications.
• Experience within the high net worth industry a plus.
• A Bachelor’s degree is preferred.

Position Requirements

• Excellent interpersonal, listening, written, and oral communication skills. Bilingual a plus
• Current Claims Adjusters license in one or more states preferred but must be willing to obtain additional state licensure.
• Must be able to effectively communicate by telephone to members and vendors
• Must be highly detailed and organized, capable of prioritizing multiple tasks and assuring consistently high levels of accuracy.
• Ability to demonstrate integrity, thrives in a team atmosphere exhibiting team spirit and enthusiasm, and establishes trust and credibility.
• Agile learner who can quickly absorb information and apply it to current business situations.

Company Overview

Headquartered in White Plains, New York, Privilege Underwriters Inc. provides comprehensive property and casualty insurance, including insurance for high-value homes, automobiles, watercraft, excess liability, jewelry, and art. A.M. Best Co. has recognized Privilege Underwriters Inc. with financial strength rating of A- (Excellent).

We offer a full range of comprehensive benefits, including base salary, paid time off, medical, dental, commuter benefits, life insurance and a matching 401k program.

If you are a self-motivated and an eager learner with the passion to be a part of an exciting new venture, we encourage you to apply. Privilege Underwriters Inc. is an Equal Opportunity Employer