Client Advocate Job in Atlanta, Georgia US
Client Advocate
Job Description: Come work with great people and be challenged to reach your potential at Ceridian. We depend on highly skilled and enthusiastic achievers like you to provide innovative solutions for thousands of companies and twenty five million employees worldwide. By fostering values that promote freedom, flexibility and creativity we encourage professional growth and offer rewarding career opportunities. Ceridian provides comprehensive benefits including medical, dental, vision, 401K with match, paid time off as well as a host of other world class benefits. Innovate, lead, and grow by doing what you love to do at Ceridian. Ceridian Corporation is a leading business services company that uses reality-based KnowHow to help companies maximize the power of their people, lower their costs and focus on what they do best. Providing a full portfolio of services from human resources, payroll and payment solutions to benefits and health and productivity services, Ceridian helps organizations maximize their human, financial and technology resources. Job Summary The Client Advocate will serve as a key conduit between Ceridian customers, the Account Management organization, and the Client Services organization. This position will be responsible for partnering with Account Executives and the Client Services organization to project manage issues, gain resolution, and address root cause. The Client Advocate will be responsible for building relationships with the Account Management organization to understand client needs, ensure consistent resolutions to client issues across all products and client segments, and building relationships with peer business leaders in the Service Centers to understand the business needs and develop solutions that satisfy the clients? needs as well as Ceridian's business needs. Responsibilities: Solve client issues through the collaboration, facilitation and coordination of Ceridian resources/capabilities. Work within the Client Advocate team and across the Ceridian organization to develop a disciplined and consistent approach/process to manage client issue resolution. Develop positive relationships across Ceridian and its mix of business partners, working in a matrixed organizational structure to deliver superior customer service. Continuously represent the ?voice of the customer? to the overall organization via the knowledge gained from clients and the Account Executive team during on-going service delivery. Lead a portfolio of multiple projects extending across all Ceridian products and client segments. Contribute to the ongoing development and enhancement of measurement and reporting systems to drive improved decision making focused on client satisfaction. Collaborate with the Account Management organization to raise awareness on systemic client issues and then champion the solutions. Act as the voice of the business to establish and deliver consistent resolutions to client issues across all products and client segments. Epitomize excellent verbal and written communication skills. Quickly develop a deep understanding of Ceridian?s business and product offerings. Some travel will be required Qualifications: Bachelor?s degree or equivalent industry experience required Minimum of 5+ years pertinent client-facing service or account management experience. Industry certifications or affiliations with local benefits and/or HR organizations a plus (SPHR, PHR, CPP, CEBS). Experienced project management background with proven success in a dynamic organizational environment responsible for multiple initiatives. Held various roles exemplifying their dedication to a customer focused orientation. Breadth of experience in the Human Capital Management business. Familiar with Six Sigma, Lean and/or other process improvement frameworks. Excellent follow-up and time management skills. Culture is very important to Ceridian. Leaders and teams thrive in an environment of strong relationships and dynamic collaboration. The ideal candidate must have a style that is engaging and open, capable of working hard under pressure and recognized as a trusted ?go to? resource. Results-oriented with the ability to effectively resolve/manage issues and competing priorities. Seen as a contributing member of a high-performing team. Flexibility to adapt to changing priorities and the ability to successfully multitask. Bandwidth, energy and passion to support a demanding external/internal client base. Communicates crisply and candidly, verbally, in writing and via formal presentations. Honed listening skills, viewed as an approachable business partner. A self-starter, self motivated, self disciplined, self assured and performance driven. A mature team player with ego in check. Bright, demonstrates good business judgment, learns on the fly and strong, creative problem solving skills. An ability to think strategically while maintaining tight control of the detailed execution. We thank all interested candidates however only those selected for interviews will be contacted.