Client Care Specialist Job in Horsham 19044, Pennsylvania US
NextGen Healthcare, part of a solid public company, is here for the long-term. With more than 1,000 employees and growing, we are committed to improving the future of healthcare through strong, lasting partnerships with our customers.
Come Grow With Us!
Join a dynamic team of individuals supplying innovative information system solutions to the medical industry. NextGen Healthcare Information Systems rewards the creative and provides a casual work atmosphere. NextGen offers an excellent salary and comprehensive benefit plan.
We continue to experience rapid growth due to the contributions of our valued employees. Join us as we continue to set the standard for excellence in medical software solutions.
Client Care Specialist
Client Care Specialists will oversee, manage and communicate with assigned NextGen Healthcare Customers on a consistent and ongoing basis through all aspects of NextGen post Implementation to ensure Customer satisfaction. Client Care Specialists will be the Customers main contact within NextGen Healthcare post implementation.
Nextgen Healthcare is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Females and minorities are encouraged to apply.
MAJOR JOB RESPONSIBILITIES / ACTIVITES:
• Oversee all Client accounts assigned.
• Overall satisfaction of assigned accounts.
• Participate in "Turnover to Support" conference call with Project Manager/Support Supervisor.
• "Owning" the issues that are being worked.
• Responsibility for achieving timely issue resolution
• Solving problems at the source rather than only solving individual problems, whenever possible.
• Maintain constant communication with assigned accounts.
• Be the Client's advocate within NextGen Healthcare.
• Communicate with Salesperson and Regional VP
• Escalation of issues to management when needed.
• Review Client Assessment prior to their initial contact with the client.
• Review Support Magic tickets and ensure they are being addressed appropriately, efficiently and in a timely manner.
• Schedule and ensure clients test sufficiently prior to upgrades into Production.
• New Features - identify with the customer what could be beneficial to their practice. Be the client's information gatherer.
• Advanced training - schedule when appropriate.
• Accounting issues - pro-activity and helping get any accounting resolved before the issue is escalated.
• Licensing and Addendums - ensure correct licensing is in place prior to upgrades.
• Labs and other interfaces - work with the Interface Coordinator to schedule, get appropriate documentation to the client.
ADDITIONAL JOB RESPONSIBLITIES / ACTIVITIES:
• Manage Strategic Client Accounts
• Prepare and manage plans to resolve certain assigned customer issues
REQUIRED QUALIFYING JOB KNOWLEDGE, SKILLS, ABILITIES:
• Effective oral and written communication and interpersonal skills
• Customer service experience mandatory.
• Proficiency in Microsoft Office products.
• Familiarity with healthcare terminology.
PREFERRED QUALIFYING JOB KNOWLEDGE, SKILLS, ABILITIES:
• BA in Healthcare Management or Communications or related fields
• Experience in Customer Relations
• Experience with medical software applications, medical records or practice management
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1417225-1789-9472