Client Development Associate II (Senior Client Development Associate) recruitment
SP Capital IQ, a division of McGraw-Hill Financial (MHF), is currently searching for Sales Professionals to join our team, build an exciting career with us and support our growth trajectory. The Senior Client Development Associate (CDA) is primarily responsible for managing existing accounts, delivering a positive overall client experience and supporting account growth and new business development. Other responsibilities include mentoring new team members on our internal system, coordinating with legal on client input, and communicating the overall value proposition of McGraw-Hill Financial.
Essential Accountabilities
- Deliver client training on-site/ Webex-Training on product functionality specific to user job function
- Work Coordinate closely with Sales team- assist with planning client visits, seminars and conferences
- Provide training on product enhancements/upgrades/ new releases
- Monitor product usage to identify training needs and ensure client retention
- Utilize CRM to log client interactions
- Accountability for contributing to the achievement of sales goals for the assigned sales team and retention of revenue
- Passing certification on 75% of product/ service offering
- Assist with research for call preparation - includes spend reports, user status, contact backgrounds, organization background, presentation material
- Indentify and communicate referral business throughout MHF and McGraw-Hill. Indentify up-sell opportunities
- Contribute to the development of product documentation
- Passing certification on 100% of product/ service offering
- Participate in MHF sponsored events and conferences : organize client visits associated with those conferences
Skills
- Successful completion of formal training program culminating in a certification on applicable services/ solutions and have applied those skills in an active role as member of sales team for a minimum of 12 months.
- Successful completion of formal introductory course in consultative selling, account / territory planning and cold calling.
- Demonstrates understanding of the industries in which MHF operates and can effectively communicate the value of MHF's product offering within these industries.
- Demonstrates skills in maintaining strong relationships with client organizations, addressing their needs, and maintaining a high level of customer satisfaction.
- Demonstrates sound understanding of financial concepts and principles as it relates to clients objectives, and business needs.
Additional Qualifications
Technical Skills
- Strong preference for extensive knowledge of PC software, internet programs and PC systems, including standard operating systems to support metrics that track performance and support clients.
- Knowledge of business communication services over social media networks.
- Strong knowledge and use of sales/ client CRM systems.
- Understand the tools and data utilized in the standard workflow of the end user. Example of end users: Head of Back office Operations/Traders/ Equity and Credit Analyst/ Equity and Credit Portfolio managers/ Risk Management/ Investment Bankers/ Retail Financial Advisors.
Leadership Management Skills
- Show initiative and take ownership for advancing ones knowledge base - embrace the learning culture proactively.
- Act as mentor for new members of the team.
- Recognize situations where we can more effectively serve our clients and put forward recommendations to execute on those ideas.
- Take leadership role in projects where you skill set will add value and/or develop your knowledgebase.
About the Company
The McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard Poor's Ratings Services, SP Capital IQ, McGraw-Hill Education, Platts, and J.D. Power Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.
The McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.