Client Review Team Leader
Job Description
Our ability to give world-class service and insight is a direct result of the quality of people who make up our Asia teams. A career at Coutts rewards and stimulates exceptional individuals to become the very best they can be.
We partner exceptional people; we need exceptional people.
Purpose of the Role
Support of Ongoing AML Risk, Know Your Client (KYC), and Front Office client portfolio Reviews
Providing support to the Front Line, Risk and AML teams in the performance of Client Ongoing Reviews. These include Periodic Reviews of High, Medium and Low Risk Clients, Politically Exposed Persons (PEP) and Staff Accounts; and Event Driven KYC Reviews triggered on an ad hoc basis.
The Back Office Team will assist the bank by preparing information on each client to enable a review to be undertaken by the Private Banker (PB), coordination and follow up with the PB to ensure timely completion of the review, provision of management information, escalation of queries and issues to the business, and filing and scanning of information created.
The Back Office Team will also be responsible for working with the AML, BSM, BRM and Global AML Change Programme teams to develop robust processes for Client Due Dilligence (CDD) Ongoing Reviews and identifying enhancements to those processes following implementation.
Key Responsibilities
- Undertake overall project management of CDD AML Ongoing Reviews and Front Office client portfolio reviews
- Act as the focal point of contact for PB in the region in regards to CDD policy, procedures and system. Ensure effective communication and a smooth end-to-end process between operational hub and other sites.
- Manage multiple stakeholders including front office, operations, legal compliance, technology to achieve implementation of optimal CDD model
- Work closely with AML Compliance for guidance on complex policy and escalation of risk issues identified through monitoring or advisory processes to appropriate management
- Consistently identify improvement opportunity, obtain stakeholders’ buy-in and manage implementation of changes to process/procedures
- Delivery relevant AML training on AML CDD related program to existing staffs where applicable
- Create and regularly maintain Management Information (Scorecard)to enable:
- Tracking of any paper files or documents
- Monitoring of review status and progress
- Tracking of any other information as requested by the business
- Provision of progress reporting and status updates for Management and other recipients as required
Critical Competencies
- At least 10 years experience in compliance, risk management, project management, or as a senior leader in CDD operations with a sizeable international bank
- Relevant experience in managing similar AML Client reviews, preferably in a Private Bank
- 1 degree level education from reputable University
- Strong IT skills - experience of using Avaloq/On-Demand an advantage
- Ability to identify when to escalate queries and issues to contacts
- Self-motivated, with ability to build rapport with other stakeholders and partners
- Strong communication skills with good command of written and spoken English
We offer an excellent total compensation package, learning and development opportunities and a flexible benefit programme designed to help you manage and balance your own work-life priorities.
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