Client Service Analyst recruitment
About the role
You don’t get a second chance to make a good first impression, but as you’ll constantly provide a high level of customer service, you won’t need one. Managing our clients’ needs end to end wherever you can, you’ll deal with inbound communications over the phone and via letters, faxes and emails. You’ll have a customer-focused attitude and be committed to getting the best for our clients, making sure their requests are actioned accurately and resolving all issues quickly and efficiently. Matching products to individual needs, you’ll provide world class service to make sure clients get the most out of the products we offer. To do that well, you’ll need to take responsibility for organising your own workload, managing your time to meet both your personal sales, performance and service objectives as well as those of the department.
About you
You’ll have a strong background in customer service and a track record of meeting and exceeding sales and service goals, both on your own and as part of a team. Customer focused, you’ll build on your clear verbal and written communication skills and professional manner to deal with a broad range of queries in a fast-paced environment. Also, while experience in financial services would be an advantage, it’s more important that you have solid IT skills and an ability to handle large amounts of data in a variety of formats. You’ll also need to be proactive in your dealings with customers and be committed to constantly improving your performance – and ours.
About us
At Barclays Wealth, we provide a range of financial services to private and intermediary clients worldwide. Operating in over 20 countries, we’re ideally positioned to achieve our aim of becoming the premier global wealth manager and advisor. For ambitious and talented professionals, ours is a strong global business, creating opportunities to develop a stimulating career where we’ll recognise your commitment and reward your efforts accordingly. If you can step up to the challenge of driving our success through world-class client relationship management, please visit www.barclayswealthcareers.com
Barclays Wealth is the wealth management division of Barclays and operates through Barclays Bank PLC and its subsidiaries.
Barclays Bank PLC is registered in England and authorised and regulated by the Financial Services Authority. Registered No: 1026167. Registered office: 1 Churchill Place, London E14 5HP.