Client Service Associate recruitment
A Global Investment Management Company requires a Client Service Associate to join its Surrey based team.
Resoponsibilities:
- Take Incoming phone calls within agreed performance and quality standards.
- Demonstrate high levels of customer focus.
- Take ownership of individual issues and ensure they are resolved to the satisfaction of the customer and the company.
- Remain highly motivated and focused towards achieving set individual, department and company performance goals.
- Answer contacts in a friendly and professional manner - making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate.
- Explain relevant products and procedures clearly and simply whilst promoting the brand values.
- Making outbound calls to clients and/or IFA's to promote additional products and services and/or seek feedback.
- Develop a strong understanding of products, procedures, systems and customer needs through receiving relevant training.
Your skills and experience
- Customer service, sales or promotional experience would be an advantage.
- Ability to communicate effectively and remain calm under pressure.
- Previous financial services experience/knowledge would be an advantage.
- Comfortable in working in a structured environment.
- Confident manner on the phone.
- Analytical, excellent attention to detail and accuracy.
April 8, 2012
• Tags: Asset Management careers in the UK, Client Service Associate recruitment • Posted in: Financial