Client Service Generalist recruitment
Responsibilities
Role
The Client Service Generalist provides support for routine inquiries and has general knowledge of firm-wide products, services, systems and workflow. While servicing inquiries, the CSG provides accurate and timely information, and processes requests and transactions in accordance with established procedures.
Key Responsibilities:
- Provide superior customer service at all times and become a champion for excellent service delivery, ensuring all clients perceive Moody's to be the provider of choice.
- Communicate with clients and all those that contact Moody's Analytics in a courteous, professional, accurate and timely manner by telephone or email.
- Develop excellent working relationships with colleagues within Customer Service and in the broader organization.
- Provide constructive feedback to the Sales, and Training groups regarding client needs and opportunities
- Identify, capture, and channel client feedback on product features and functionality to our Product Managers and Product Strategists.
- Originate content for our client Knowledge Base
- Track all client information using the CRM system.
- On-site product use training
- Resolve basic client issues and complete specific client requests. (e.g. password assistance, navigation, transferring to appropriate analyst)
- Escalate product specific client requests to the appropriate Service Specialist.
- Facilitate interaction between Moody's Analytics clients and Moody's analysts/economists
- Inform relationship managers of significant client requests and identify potential sales leads for Moody's Analytics.
- Support new product initiatives and/or marketing campaigns as defined by Moody's Analytics Marketing team.
- Complete outbound calling initiatives including promotion of Moody's events and calls to new users of Moody's Analytics services.
- Consistently work to develop personal knowledge of the financial markets and Moody's Analytics products
- Provide administrative and back-up support to the Sales Operations and Client Service Assistant Director and team
- Administration post, faxing, photocopying, scanning, etc
Qualifications
- Undergraduate degree
- trong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
- Superb analytical skills and persistence in problem solving.
- Attention to detail and the ability to learn quickly.
- Excellent verbal/written communication skills. Fluency in English, Mandarin and Cantonese.
- Demonstrated creativity, flexibility, enthusiasm and willingness to learn.
- Excellent organizational skills.
- Working knowledge of Windows based software (Excel, Access, Word, etc.).
- Exposure to financial industry, banking and/or financial markets is a plus.
Department
Customer Service
Working at Moody's
Our views matter. So will yours.
The views of each Moody's employee matter and, collectively, those views contribute to our ability to serve credit-sensitive markets worldwide. Diverse opinions are encouraged and leverage the depth and breadth of experiences that our employees bring to work each day. We expect Moody's employees to be accessible and collaborative and, in return, Moody's offers a work environment that promotes intellectual curiosity, analytical rigor and collegiality. Our people and our environment uphold our core values of integrity, insight, intellectual leadership, inclusion and independence.
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $2.3 billion in 2011, employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Further information is available at www.moodys.com.
Equal Employment Opportunity
Moody's is an equal opportunity employer.
How To Apply
Interested applicants please apply at www.moodys.jobs by searching on job reference 012070. Please note that relocation assistance will NOT be provided for overseas candidates. We regret that only shortlisted candidates will be notified.
https://www.moodys.jobs/psp/hrrec/EMPLOYEE/HRMS/c/ROLE_APPLICANT.ER_VIEW_JOBS.GBL?JobReqNbr=012070