Client Service Manager
Client Services Manager
Our client a leading IT Network Integrator have a requirement for a Client Services Manager based in Cardiff responsible for the Management of all services and leadership of the account support resources. The main objectives are the provision of quality services delivered in a professional and cost effective manner.
Duties:
• Commercial and Operational Management of the client account
• Responsible for maintaining and developing the client relationship at all levels
• Manage the client relationship being the initial point of contact
• Profit / Loss management and ownership for all services including billing and financial management
• Contract / commercial delivery management
• Ensure that services are delivered to agreed quality and service level measures
• Ensure that all necessary processes are in place and are adhered to.
• Provide leadership and guidance to the on-site and virtual team members.
• Conduct staff performance reviews as required
• Manage the provision of effective account administration including contractor timesheets, account expenditure, account databases and adherence to internal and customer controls.
Requirements:
Strong leadership qualities
Excellent skills in People Management Leadership
Excellent Written and Oral Communication Skills
Service Management Experience
PL Experience
Contract management and negotiation
Sound Business and Financial acumen
ITIL Accredited
Basic knowledge in network routing and switching.
Location: Cardiff
Salary: £50,000 + Car Allowance + Bonus + Excellent Benefits