Client Service Support Analyst
Client Service Support Analyst - Deliver Client Support Through Data Analysis and Collaboration!
If you're a right and left brain thinker, have the drive and passion to deliver precise results and you are looking for an opportunity to be both analytical and creative, look no further than the Client Service Support Analyst role with Tutor.com. Yes, an analytical background is beneficial due to the analysis and forecasting responsibilities, but those who are both analytical and have some exposure to client and internal customer interaction will have the makeup to succeed in this role. As an integral part of the strong Client Care team, you will analyze and deliver the data necessary to provide Tutor.com public library clients with proactive, highly-effective client support. The top candidate will be able to immerse themselves in our business, become a trusted partner, and communicate effectively with coworkers and clients alike. If you are ready to challenge yourself and launch your career with an industry-leader apply today! Tutor.com is the world leader in live, online tutoring.Tutor.com was founded in 1998 with the idea that every student deserves the personal attention of a professional tutor. Our experience delivering more than seven million online tutoring sessions is the reason that 95% of students would recommend Tutor.com to a friend. Tutor.com is a New York based company backed by respected venture capital firms and private investors. As the newest Client Service Support Analyst, based out of your home office anywhere in the continental US, your primary objective requires a unique combination of people skills along with an ability to work intensively with data as a considerate amount of time in this position will be spent updating, tracking, analyzing and sharing data with fellow members of the Client Care team. You will deliver analyzed information including pricing, session quantity, recommendation ratings and other important information so our Client Service team can determine a personalized "best course of action" with our clients. In addition, the CSSA will be responsible for the implementation and training of new library clients, so the successful candidate must possess exceptional oral and written communication skills, both internally and externally. You will track and analyze client usage and report data to fellow members of the Client Care team using an internal reporting system, MS Excel and SalesForce, so, your ability to utilize and quickly learn new technologies and tools is imperative. Your computer proficiency should include an above average understanding of MS Excel (formulas/charts/pivot tables), Word and PowerPoint. You will also use these systems to meticulously update and maintain client information in SalesForce and internal administration tool. Your ability to stay organized and be extremely detail-oriented will be utilized to process contracts and initiate billing; suggest improvements or develop new processes to facilitate accuracy and efficiency in the sales cycle. An ability to interact effectively with peers, including remote employees, in a team-oriented environment will be critical to develop and deliver ongoing trainings, webinars and client newsletters; and to ensure total client satisfaction. As a remote employee working on several simultaneous projects, well-developed time and task management skills will be necessary. Preference will be given to applicants with prior experience in quality control, data analysis, web/marketing analysis or client services management. If you are a pro-active, independent thinker with high energy/positive attitude and are ready to take the next step in your career apply today!