Client Services Associate Director
Job Title: Client Services Associate Director
Department: Operations, Client Services
Location: Singapore
Summary:
Newedge Client Services is responsible for customer support covering Newedge’s Listed Derivatives, Foreign Exchange, OTC, Equities and Fixed Income activity. Working within the Client Services team you will have the responsibility of day-to-day account management for clients on world-wide markets including trades and cash breaks monitoring and clearing, settlement issues; balance conversions, collateral managements, brokerage and interests queries, cash adjustments, IT queries, static data, corporate actions and dividends.
Responsibilities:
- Management of the daily client margin calls and treasury reports
- Dealing with the daily client files for reporting purposes
- Client liaison regarding exercises/assignments, first notice and last trading day notification and tracking, expirations and physical deliveries management
- Client liaison regarding cash management, interest, commissions and fees
- Handle all queries from clients and ensue issues and concerns are resolved promptly and efficiently
- Support and develop the management of client relationships including visits, service Level reviews, keeping up-to-date records on client issues, minutes, hierarchy structure, development and problems
- Develop and maintain the relations between CS/Ops and the business lines, Account Executives and the Relationship Management group
- Demonstrate, promote and foster a strong working relationship between CS/Ops and other support functions
- Escalate material problems and issues in a professional manner to your direct reporting line
- Have a detailed knowledge of Newedge’s Portal offering and able to assist the client and the team to utilise its full functional suite
- Use Management Information System (MIS) and Know Your Client (KYC) reporting
- Participate in projects to improve processes and workflows
- Ad hoc tasks as required for the role
- Ensure Financial Crime prevention and Compliance procedures (Compliance manual) are applied, enforced and followed
- Take ownership for your own training ensuring you are fully competent on all areas that impact your role
- To keep an open communication channel with your supervisor or manager throughout the day, escalating any issue that is outside of normal day to day activity
Operational Risk Regulatory Responsibilities:
- Ensure that you are fully aware of and adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. Golden rules, security policies and regulatory requirements)
- Manage, control, prepare and escalate risk within the scope of your position
- Responsible for reading, understanding and complying with the Company’s Conduct and Standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements and/or intranet updates
- Act with integrity and due skill, care and diligence in carrying out your duties. Your actions should always be able to satisfy high standards of scrutiny
- Observe proper standards of market conduct and take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business
- In the event of any doubt about your role, responsibilities or questions surrounding escalation, please refer to your direct report or local management immediately
Requirements:
- Degree level of education or equivalent industry experience
- In-depth knowledge of all products traded by Newedge clients
- Experience in Client Services, Listed Derivatives (Futures and Options), working knowledge of FX and OTC, Equities and Fixed Income
- Understanding of market risk associated to trading activity and clearing workflows (from trading to settlement)
- GMI (AS400), Kondor, Clearvison and allocation tools
- Understanding of the reconciliation tools and process
- Experience with electronic trading platforms
- Microsoft Office package knowledge is essential (Excel, Word s basic; Visio and PowerPoint a plus)
- Take pride in their work and who is able to express and communicate themselves in a clear and concise manner
- Excellent written and verbal communication skills in English
About Newedge
Formed by Société Générale and Crédit Agricole CIB as a 50/50 joint venture, Newedge is a leading force in global multi-asset brokerage. A solid and impartial player, we are independently managed and regulated.
Newedge offers a full range of execution and clearing services covering options and futures contracts for financial products and commodities, as well as for money market instruments, bonds, FX, equities and commodities on OTC markets. Newedge also provides a range of value added services including prime brokerage, asset financing, electronic trading and order routing, cross margining, and the centralized reporting of client portfolios.
Newedge is an equal opportunity employer. For more information about Newedge, visit www.newedge.com.
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