Client Services Executive, Singapore recruitment
- Client-facing role
- Attractive compensation package
Acting as a dedicated point of contact for clients, the Client Services Executive is, from the client’s perspective, in many ways the personification of eFinancialCareers. Our clients’ impressions of and the reputation of eFinancialCareers will, in large part, be determined by the manner, attitude and effectiveness of the eFinancialCareers’ Client Services team. Your role is very important to the success the company.
You will handle a wide range of product and technical issues in addition to facilitating and developing solutions for the client after the sale has been closed. The position requires account management skills and involves working closely with the sales teams who are primarily focused on bringing in new clients and growing revenues from existing ones.
A comprehensive knowledge of eFinancialCareers’ product and service and communicating these and product upgrades are important aspects of this role. You will be responsible for training all users via the phone and in presentations. Fast and courteous solutions for both the clients and sales teams will be expected.
Essential Functions:
- Ensure a consistent and professional service is provided to clients.
- Manage client and candidates inquiries via phone and email. Communication is documented in central database in order for sales staff to know case history with clients.
- Attend internal Management Meetings to understand and discuss concerns and to communicate weekly findings to fellow team members.
- Compile necessary analytical statistics on site and account performance for clients and/or sales staff.
- Participate in initiatives and/or respond to requests for help to contribute to team and department success.
- Provide clients with orientation and product training on all aspects of the eFinancialCareers product offering.
- Work with sales team to ensure clients get the best return on investment possible
- Where necessary, investigate escalated customer complaints and perform front-line analysis and intervention when appropriate.
- Creatively resolve client issues and ensure client problems are accurately and completely resolved by using available resources.
- Employ active listening skills, patience, and the ability to handle difficult customers tactfully, courteously and professionally. Solve problems in a way that makes customers feel valued and that their calls are important.
- Process sales orders and conduct necessary checks to minimize data entry errors
To be eligible for the position, you must possess the following requirements:
- Diploma Holder in Business or related discipline
- Minimum of 1-3 years client-facing role, experience in local Client Relationship, Customer Services or Account Management would be value-added
- First class skills in client services with an excellent understanding of an online business
- Ability to think strategically and execute
- Assertive and proactive
- Friendly and approachable personality
- Excellent attention to detail and well organised
- Good problem solving techniques and organizational skills.
- Excellent verbal and written communication skills
- Able to work with little supervision.
- Experience of working with a CRM database eg. Siebel, Salesforce etc
- Knowledge of Excel, Word, Outlook, and Power Point
- Knowledge of financial markets and/or HR/Recruitment functions useful but not essential
eFinancialCareers is a inspirational place to work. We embrace big thinkers and big doers who will help us continue to grow and scale across the world. We offer good career development prospects and an attractive compensation package to the selected candidate.
If you strive towards achieving results, possess leadership qualities and seek career progression and development, you might have the attributes that we are looking for.
Email your resume to jng@efinancialcareers.com with strict confidentiality today!