Client Services, Hong Kong
Main Responsibilities:
• Support buy and sell side clients with general platform / product queries
• Support internal teams in getting clients connected, delivering initial user training (client and dealer)
• Work directly with the Sales Team to onboard new clients, including training and the timely completion of relevant legal processes and documentation
• Work directly with the Dealer Relations, Markets Support and Product Management teams on Product Implementations.
• Ensure the system is prepared for daily trading and monitoring for potential problems throughout the day
• Carry out daily administrative tasks
Essential Skills / Experience:
• Fluent (to native level) in Mandarin and / or Cantonese
• Business-level English
• Educated to degree level standard or equivalent
• Customer service or Administrative experience within Financial Services is advantageous
• Able to prioritise tasks and maintain a professional approach under pressure
• Proven ability to work as part of a team
• Results oriented and motivated to deliver excellent client service
• Fluency in an additional foreign language would be advantageous but not essential
Core working hours are 8am-5.30pm however, some flexibility may be required in order to cover system checks.
Tradeweb is one of the world’s leading operators of fixed income and derivatives markets, with a client network in excess of 2,000 institutional clients and more than 50 dealers. With both dealer-to-customer and interdealer businesses, as well as Tradeweb Retail, the company is ideally positioned to provide a full range of services – whether electronic, voice, or hybrid. In addition to its strong presence in fixed income, Tradeweb is a key player in the global derivatives market, and expects to play a major role in the evolution of these markets, where it has been providing execution services for more than five years. Since the company started providing electronic markets to clients in 1998, it has partnered with its clients to provide an unmatched level of innovation, product development and service. Now responsible for pioneering more efficient markets in over 20 asset classes, Tradeweb has become the benchmark for the industry – providing industry-standard pricing, execution, and trade processing services to all the major participants in both institutional and retail sectors. Tradeweb market data is also available on Thomson Reuters Eikon. Tradeweb is majority owned by Thomson Reuters and benefits from a minority investment by 10 leading dealers.
With offices in Tokyo, Hong Kong and Singapore, Tradeweb has been established in Asia since 2004 and we are committed to achieving further growth in the region. Tradeweb is the leading multi-dealer to customer trading platform to support Yen Swaps and JGBs during Asian hours for clients around the world. These products complement our global dollar, euro and sterling swap and government bond offerings to provide a suite of 13 products across fixed income, derivatives and money markets available to Asian clients during US and European hours. One of only a few companies to have received a license from the Japanese FSA to operate a proprietary trading platform, we are looking to extend our leading global e-commerce network for trading fixed income securities and derivatives in the Asia Pacific region.
As a Client Services Associate, you will be expected to deliver an excellent level of service to all Clients, deal with requests for information, queries and problems in an efficient and friendly manner and develop and maintain a thorough understanding of our products and services in order to meet with our Clients’ demands.
Leave a Reply
You must be logged in to post a comment.