Client Services Manager, Hong Kong recruitment
- Based in Hong Kong
- New role in newly set up office
- Excellent compensation package (i.e. 25 days annual leave)
The Client Services Manager is responsible for maintaining and enhancing eFinancialCareers’ day-to-day relationships with our clients in Hong Kong.
Acting as a dedicated point of contact for clients, the Client Services Manager is, from the client’s perspective, in many ways the personification of eFinancialCareers. Our clients’ impressions of and the reputation of eFinancialCareers will, in large part, be determined by the manner, attitude and effectiveness of the eFinancialCareers’ Client Services team. Your role is very important to the success the company.
Client Services Managers will handle a wide range of product and technical issues in addition to facilitating and developing solutions for the client after the sale has been closed. The position requires account management skills and involves working closely with the sales teams who are primarily focused on bringing in new clients and growing revenues from existing ones.
A comprehensive knowledge of eFinancialCareers’ product and service and communicating these and product upgrades are important aspects of this role. You will be responsible for training all users via the phone and in presentations. Fast and courteous solutions for both the clients and sales teams will be expected.
To be eligible for the position, you must possess the following requirements:
- Degree Holder in Business or related discipline
- Minimum of 5 years client-facing role with at least 1 year in managerial role
- Acceptance of the entrepreneurial status of the business and a willingness to work on a wide variety of projects to grow the business from its current “start-up” phase
- First class skills in client services with an excellent understanding of an online business
- Ability to think strategically and execute
- A team player with a proven leadership ability
- Good problem solving techniques and organizational skills.
- Excellent verbal and written communication skills
- Able to work with little supervision.
- Experience of working with a CRM database eg. Siebel, Salesforce etc
- Knowledge of Excel, Word, Outlook, and Power Point
- Knowledge of financial markets and/or HR/Recruitment functions useful but not essential
- Language: Mandarin and English - fluent
- Only local working experience in Hong Kong shall apply
eFinancialCareers is a inspirational place to work. We embrace big thinkers and big doers who will help us continue to grow and scale across the world. We offer good career development prospects and an attractive compensation package to the selected candidate.
If you strive towards achieving results, possess leadership qualities and seek career progression and development, you might have the attributes that we are looking for.
Email your resume to jng@efinancialcareers.com with strict confidentiality today!