Client Services Representative
This position will be the central point for day-to-day interaction the company's client base and will ensure client satisfaction through timely research, analysis, and documentation of data processes.
Responsibilities include (but are not limited to):
- Customer service support for all client questions in regards to logic, business changes, and improved business strategies
- Participate in relevant scheduled conference calls
- Work in conjunction with other department to research/resolve client and system issues
- Provide training and client support for on-line reporting tools
- Create new weekly and monthly reports in accordance with client requirements/requests
- Suggest improvements of process flow and coding logic
- Create client relationship manuals according to template design
Qualifications:
- Bachelors degree in Business Administration or Logistics preferred
- Minimum four years previous experience
- Experience with transportation management systems
- Industry knowledge of transportation, logistics, and supply chain
- Systems knowledge, table setup and maintenance, audit and coding logic,
- Familiar with AS/400 and SQL queries
- Proficient in MS Office