Client Services Representative recruitment
JOB DESCRIPTION
NAME:
DEPARTMENT: Client Services
JOB TITLE: Client Services Representative
CORPORATE TITLE:
TASKS AND RESPONSIBILITIES:
Working within the Client Services team you will be asked to
perform following duties:
• Day to day account management for clients on world-wide
markets including:
o trades and cash breaks/pending
o Settlement issues
o Balance conversions
o Collateral managements, brokerage and interests queries, cash
adjustments, IT queries, static data, corporate actions,
dividends...
• Management of the daily client margin calls and treasury
reports
• Dealing with the daily client files for reporting purposes
• Client liaison regarding exercises/assignments, first notice and
last trading day notification and tracking, expirations and
physical deliveries management.
• Client liaison regarding cash management, interest, commissions
and fees
• Dealing with all queries from clients to make sure problems are
resolved promptly and efficiently
• Supporting and developing the Management of client relationships,
including visits, Service Level reviews, keeping up to date records
on client issues, minutes, hierarchy structure, development and
problems
• Develop and maintain the relations between CS/Ops and the
business lines, Account Executives and the Relationship Management
group
• Demonstrate, promote and foster a strong working relationship
between CS/Ops and other support functions
• Escalate material problems and issues in a professional manner to
your direct reporting line
• Have a detailed knowledge of our Portal offering and able to help
the client and the team to utilise its full functional suite.
• Use Management Information System (MIS) and Know Your Client
(KYC) reporting
• Participate in projects to improve processes and workflows
• Any other ad hoc tasks as required for the role
• Ensure Financial Crime prevention and Compliance procedures
(Compliance manual) are applied, enforced and followed
SUPERVISION DUTIES:
N/A
SKILLS AND EXPERIENCE NEEDED:
Product Coverage In-depth knowledge of all products traded by
Newedge clients.
Experience of Client Services
Listed Derivatives (Futures and Options)
Working knowledge of FX and OTC, Equities and fixed Income
Understanding of market risk associated to trading activity.
Understanding of clearing workflows (from trading to
settlement)
Technical/Systems knowledge GMI (AS400), Kondor, Clearvison and
allocation tools
Understanding of the reconciliation tools and process
Experience with electronic trading platforms
Microsoft Office package knowledge is essential (Excel, Word s
basic; Visio and PowerPoint a plus)
Person Skills Team player and ability to work under pressure
within a challenging area. Quick learner, committed, persistent and
showing tenacity
Good adaptability to new systems and able to propose new ideas
of how workflow can be managed
Ensure that you demonstrate the Newedge Key Behaviours
Employee Behaviours;
-Take ownership
-Act as one team
-Share information knowledge and experience
-Seek excellence
Qualifications Degree level of education or
equivalent industry experience
Excellent written and verbal communication
skills
Strong problem solving skills, aptitude with
numbers and ability to make clear,
concise and informed decisions
REQUIRED REGISTRATIONS:
N/A
POSITION WITHIN HIERARCHY:
Reports to the Client Services Supervisor