Client Support Analyst recruitment
OpenLink Financial
With over two decades of steady growth behind us, and with exciting innovations and enhancements ahead in the future, OpenLink provides constantly evolving market solutions to a global client base that includes energy and commodity companies, financial services firms, multinational corporations, public utilities, hedge funds and central banks.
Our solutions can be grouped within four broad categories;
• Financial Institutions and Capital Markets
• Corporations and Non-Financial Institutions
• Agricultural Products, CPG, Food and Beverages and Manufacturing
• Energy, Commodities, Extraction and Production Industries
Our solutions address both technical and business requirements, facilitating the conversion of labor-intensive front- through back-office tasks into highly efficient and automated processes. OpenLink's flexible and configurable market solutions empower traders to trade smarter, risk managers to monitor with confidence, and operations professionals to manage efficiently.
Due to rapid expansion, we are now seeking Client Support Analyst to be based in Singapore.
CLIENT SUPPORT ANALYST
A client support analyst is responsible for daily production and implementation support on OpenLink’s Trading and Risk Management Systems, which can be either financial or technical in nature. Troubleshooting of client issues include high priority questions and defects, and resolution of these issues at times are required to allow clients to proceed with critical implementation and upgrade project timelines.
Additional day to day tasks includes analysis of standard scripts, database management, requirements analysis as well as remote troubleshooting of client specific environments. The position requires experience developing and maintaining client relationships, and also requires technical expertise.
Requirements:
• Minimum a Degree holder
• Excellent command of English language (written and spoken) is a requirement
• Ability to self start and work independently and in a team setting
• Experience in developing and maintaining client relationships on a daily basis
• Confidence in dealing with senior clients
• Knowledge in Advanced Microsoft Windows a must
• Working knowledge of database structure, design, SQL language preferred
• Prior knowledge of OpenLink’s trading and risk management software – ENDUR (Commodity/Power/Gas/Oil) and FINDUR (Financial Services) will be a great plus.
Responsibilities:
• Responsible for client facing communication and daily service request management
• Remote analysis and troubleshooting of client issues
• Communication with various functional areas throughout the company
• Analysis of standard and custom scripts
• Requirements analysis
• Onsite client support function when necessary
Qualified candidates should apply with their CV plus current and expected salary details
for the attention of Sonia Liew, HR Manager.
*We regret that only shortlisted candidates will be notified*
NO AGENCIES