Client Support Assistant – Wealth Management recruitment
The Central Support Team works together with Front Office and Operational Teams to handle Clients' Payments, Asset Transfers and Trade Rebooks to ensure that our Clients' business is dealt with in an efficient and properly controlled fashion. They are highly Client-focused, multi-skilled and commercially aware, with a keen sense of the importance of process and best practice in a highly regulated business.
To strengthen our Team we are currently looking for a Client Support Assistant (CSA).
The CSA is tasked with minimising all risks associated with instructions to move monies out of a Client's account and ensuring that any such instructions are only made within the limitations of the mandate. It is essential that the CSA ensures the accurate and timely execution of Payment, Asset Transfer and Trade Rebook approvals, within strict deadlines throughout the day. They will take full responsibility for seeing that all instructions submitted in good time are accurate and only released when all necessary internal approval processes have been received and processes have been adhered to.
As the successful candidate you will be responsible for the following:
• Thoroughly checking each Payment, Asset Transfer and Trade Rebook as it appears in it's respective workflow tool / work queue so that the details accurately match those on the copy of the instruction provided by the Client
• Cross-checking that the instruction has been given in line with current and valid indemnities for the Client, as determined in the Account opening documentation. This includes verification of authorised signatures and maintaining that only authorised Clients, Powers of Attorney or Third Party Mandate holders give instructions
• Performing call backs on Payments that fall within the relevant thresholds. Call backs are to be done in a highly professional and Client-focussed manner and should, at the same time as verifying the authenticity of a Payment instruction should positively add to the overall Client experience
• At all times giving strict adherence to CST procedures
• Liaising with key internal service providers and stake holders (including Client Advisors, Client Advisor Assistants, Risk, Operational Teams and, Credit Risk) within the Bank to ensure the timely execution /resolution of CST related queries and obtaining the appropriate exemptions, waivers and approvals.
• Driving improvements to the overall Client experience by working with other areas of the Bank to ensure a seamless service
• Implementation of internal and external directives and guidelines in daily transactions
• Constantly working to increase customer satisfaction and improve the function/service offering by reviewing, recommending and implementing new processes within the Team
• Ensuring all risk management controls are adhered to in order to identify and mitigate any potential risk and appropriate Management Information (MI) is produced.
Requirements
• Experience within the UK Financial Services Industry with knowledge of banking and operational procedures surrounding the Payments process
• Experience in Client Services with particular exposure to speaking with Clients on the telephone and Client interaction
• Maintaining excellent verbal and written communication skills with internal and external Clients at all times
• Articulate and well spoken with emphasis on maximising Client satisfaction
• knowledge of Payments and other Operational transactional administrative experience with a focus around risk
• Conscientious, detail oriented individual who works hard in an accurate and time effective manner, always paying strict attention to cut off times and deadlines and achieving deadlines
• The ability to multi-task and prioritise within a busy and fast paced, dynamic working environment
• Confidence to build strong professional relationships with other Teams within the Bank
• Process orientated and ensuring defined SLA's are upheld
• Experience of working within the UK regulatory framework
UBS can offer you an environment geared towards performance, attractive career opportunities, and an open corporate culture that values and rewards the contribution of every individual.
We can offer you an exciting, fast-paced working environment, a culture of mutual respect and teamwork and the opportunity to play a vital role in our growth. If you are attracted to joining an organization where every individual's contribution counts and where your talent will impact on our future, please apply for this position. It starts with you.
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.