CLIENT SUPPORT MANAGER recruitment

Role Purpose:
To lead the Client Support Team, defining and developing the function across my clients business in order to deliver a first class service to internal stakeholders of Investment Operations.

Subordinates: On-boarding Manager

Legal Documentation Support Manager

Project Managers x 2

Client Support Analyst x 2

Principal Accountabilities:

· Work closely with other Investment Operations teams to ensure the delivery of a first class service to Clients and Stakeholders.

· Demonstrate an excellent knowledge of operational processes and an ability to quickly present well thought through solutions to changing requirements.

· Proactively support company wide fund and product launches, representing Investment Operations in a positive and pro-active manner.

· Oversee the take-on of new business and continuously seek to improve the process to ensure that Investment Operations provide an excellent service to internal and external Clients.

· Identify and promote opportunities to develop and improve the service in and round the department.

· Drive and oversee the resolution of issues by liaising with the appropriate business areas.

· Ensure key stakeholders are receiving a service which exceeds their expectations.

· Proactively manage and promote the Client Support Team and function, company wide.

· Maintain technical capability for the role, keeping abreast of market and industry developments.

· Ensure that Investment Operations are well represented at internal forums relating to new business and projects, and that the appropriate subject matter experts are involved.

· Regularly update the wider management team in Investment Operations on the Client and project timelines.

· Develop the team structure, defining the roles, responsibilities and scope of the Client Support Team within the business and implement changes where applicable.

· Recruit, manage, train and motivate team members, seeking continuous improvement in quality, standards and productivity.

Profile of Ideal Candidate

Knowledge and Experience:

· Thorough understanding and in depth experience of all aspects of Investment Management

· Experience in the provision of Client Service / Relationship Management

· Good knowledge of operational processes, controls and risk management covering a wide range of instruments, not limited to, but including OTC and Exchange Traded Derivatives.

· Previous experience of managing a highly technical and experienced team

· Effecting, managing and driving change within an organisation, including the participation in departmental wide projects and initiatives.

· Proven track record of dealing with and influencing across an organisation and at all levels of management.

Personal Qualities:

· Excellent leadership and people management skills.

· Highly developed influencing and persuasive skills.

· Resilient and able to challenge individuals and established processes diplomatically and tactfully.

· Highly developed communication / presentation skills.

· Good analytical and written skills

· Ability to present to senior management.

· Ability to identify opportunities for improvement and promote them.

· Ability to find creative and innovative solutions to problems.