CLIENT SUPPORT SPECIALIST II, IT Help Center Job in Boston, Massachusetts US
Job Description
As a member of the IT Help Center, the Client Support Specialist II will split time between Service Desk intake and resolving client support issues at the first and second technical levels. Answer questions and provide help to faculty, staff, and students who use Microsoft Windows- and Macintosh OS-based personal computers for all services supported by IST, including a wide variety of personal computing applications, general web support, courseware and WordPress support, account creation and support, and networked applications and resources. Consultations may take place via the ticketing system, e-mail, telephone or in person. Will also work with other IST groups on testing and projects.
Required Skills
B.A./B.S., or equivalent, must have a technical skill set to troubleshoot and resolve technical service calls, including knowledge (or familiarity) of the following: Macintosh OS 9.x and above, Microsoft Windows 9x and above, Microsoft Office, various X Windows clients, FileMaker, various anti-virus products, Internet and Web applications, file administration, network connectivity issues, TCP/IP troubleshooting and other Ethernet/Remote Access issues and three to five years of experience in a help desk/call center support position. This position may entail working evening and/or weekend hours.
Salary
Grade 54
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