Client Support Specialist Job in El Dorado Hills 95762, California US
School Innovations Advocacy (SIA) is a highly recognized and respected private firm that supports K-12 education. With the success of school districts in mind, we deliver solutions for all aspects of school operations that create revenue, student success and ensure compliance with state requirements and enhance school leadership.
SIA is currently looking for a qualified individual to join our team as a Client Specialist in our El Dorado Hills Office.
Job Summary:
The Client Support Specialist serves as the Implementation Manager working collaboratively and interdependently across departments. This individual will be responsible for initial implementation, as well as on-going support, including telephone and email requests that require research and timely delivery of results to our Attention to Attendance (A2A) clients.
Duties and Responsibilities:
· Managing multiple A2A clients at various stages of the implementation process.
· Navigate web-based applications to provide technical assistance regarding implementation problems and questions.
· Answer, evaluate and prioritize incoming client telephone calls, voicemail, e-mail and in-person requests for assistance from clients experiencing problems and/or needing assistance.
· Provide a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism.
· Utilize a variety of systems and web-based tools to research and resolve customer issues.
· Demonstrate drive and enthusiasm while handling customer questions.
· Anticipate potential problems and recommend solutions.
· Maintain productive inter-departmental relationships.
· Work collaboratively and interdependently.
· Other duties as Assigned.
Qualifications:
· Bachelor’s Degree in Business Administration or similar field or equivalent education experience.
· 2+ years of customer service experience in a professional environment.
· Troubleshooting and technical experience with web-based applications.
· Intermediate or Advanced knowledge of Internet Explorer, MS Office Suite (including Access).
· Basic Sequel Server experience preferred.
· Experience working with database applications and Excel data files a plus.
· Excellent written and oral communication skills.
· Demonstrated strong multi-tasking ability, extremely detail-oriented and excellent judgment skills.
· Ability to learn quickly follow directions.
· Ability to problem solves and maintains adaptability/flexibility in a continually changing, high-growth environment.
· Punctuality and dependability.
Salary: $34,000-40,000 DOE
Benefits:
Medical, Dental, Orthodontia and Vision Coverage, Enhanced Optional Life Insurance and ADD, Short Term and Long-term Disability, Flexible Spending Accounts for Dependent Care and Unreimbursed Medical Expenses, Aflac Insurance Plans, 401(k), Paid Holidays, Paid Time Off (PTO), Employee Assistance Program, Paid Time for Charitable Activities, On-site Parking and Direct Deposit.
To Apply:
Please send resume and salary history to the HR Department via fax, email or mail.
Fax: 916.669.0847
Email: hr@sia-us.com
Address: 5200 Golden Foothill Parkway
El Dorado Hills, CA 95762
