Client/Relationship Manager recruitment

Responsibilities:

Ensure highest level of client satisfaction and referencibility
Understand key decision makers, key users and key influencers at assigned customer organizations.
Build and maintain relationships with business owners, C-level executives, project sponsors, related decision maker, influencers, and IT.
Operate as the principal interface with, and internal advocate for assigned customers.
Assess customer satisfaction and value proposition achieved on products, implementations and services
Develop and execute on action oriented tactical and strategic account plans for each client assigned.
Identifying customer’s needs and additional business opportunities.
Understand products, service offerings and benefits.
Become versed in the capabilities and configuration options of software products.
Strengthen existing procedures, interfaces and hand-offs between the RM function and Implementation Managers, Technical Support, and Product Management
Track all aspects of a customer’s relationship within and leverage them to enhance and better forecast the customer relationship
Develop and implement mechanisms for:
- Pro-active, outbound communications to existing customers
- Solicitation of feedback from customer on products and services
- Semi-annual third-party customer satisfaction surveys.

Requirements:

Excellent verbal and written communication skills – the ability to articulate issues, options and resolutions both orally and in writing.
Demonstrated ability to foster strong relationships with senior managers (C-Level) in large and small corporations using a hands-on approach.
Ability to analytically assess client satisfaction and value proposition achieved with products
Proven ability to meet self-imposed deadlines and proactive account management skills and a track record of balancing the demands of multiple client accounts.
Have an established successful Relationship/Client management background.
Some understanding of technologies such as RDBMS, UNIX, Windows and PC’s.
Ability understand and articulate corporate and product messages
Ability to navigate within customer organizations to identify problems and solutions
Ability to navigate within a customer organizations to identify key decision makers, key users and key influencers
Have experience of negotiating resolutions to difficult relationship issues to the advantage of both customers and employers.
Able to differentiate and work at strategic and tactical levels simultaneously
Able to multi-task and juggle conflicting priorities
Able to articulate issues, options, and resolutions crisply in writing and verbally
Willingness to travel to customers as needed
Demonstrated hands-on expertise in software product sets

Qualifications:

University degree ( Finance/Technology Discipline preferable)
Minimum of 5-8 years experience within the Financial/Software services industry with financial market information systems preferred.
Knowledge of Front Office and Instrument types with equities, fixed income, derivatives, FX etc.

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