Clinical Services Director
Clinical Services Director - Adult Services, RN Lic., San Jose Medical Center
This position plans, organizes, directs, evaluates coordinates inpatient-nursing services within a service line and develops the execution of strategic plans, providing quality care, managing cost-effective services. There are potential department focus in the following areas: Adult Services: Med Surg, Dialysis, Clinical Dietician, Critical Care, TCU, RT, ED if applicable; Maternal Child Health: Labor Delivery, Pediatrics, PICU, NICU, Maternity, Normal Newborns (may be combined w/ Perioperative); Perioperative: OR, PACU, Central Sterile, Ambulatory Surgery Centers (may be combined w/ MCH). In addition, maintains key Relationships w/ Clinical Administrative Director peers, Chiefs of Service, other department directors reporting to Assistant Administrators for clinical operations, regional PCS, AMGA, and community peers. Essential Functions: - Collaborates w/ medical center management in identifying implementing innovative models best practices w/ an emphasis on quality of care, service improvements cost reduction - Directs development implementation of quality utilization standards to ensure coordinated plans of treatment, patient focused delivery of services cost effective utilization - Coordinates to provide for the seamless transition of patients across the continuum of care - Ensures a superior care experience a safe environment w/ patients staff - Ensures policies, practices, procedures comply w/ administrative, legal regulatory requirements - Provides clinical professional oversight for areas of accountability - Assures successful implementation of organizational strategies - Hires, retains, achieves staffing ratios optimal patient outcomes - Mentors nursing managers in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, outcomes based practice - Oversees the development of department standards as identified by regulatory agencies including policies procedures - Develops services that achieve a high level of customer satisfaction w/ emphasis on customer service, highest standards of quality innovation - Manages resolves human resource, labor relations, employee department safety risk management issues - Enhances nursing practice patient outcomes through the effective use of clinical practice - Participates in developing the hospital's plan for the recruitment retention of nursing resources - Utilizes research data to implement clinical changes the delivery of patient care member services - Directs the budget resource allocations for designated departments - Manages the financial performance identifies implements strategies to reduce costs improve quality of care services - Improves promotes the public relations objective of the hospital marketing services - Accesses KP Health Connect to evaluate the quality of care provided. - Uses KP Health Connect to manage clinical operations. - Monitors quality, appropriateness, and accuracy of KP Health Connect documentation - Maintains role specific KP Health Connect competencies. Secondary Functions: Collaborates with KFHP/H and the Medical Group staff in the development and execution of strategic plans, providing quality care, and managing cost-effective services which are aligned with federal, state, and local regulations. Responsible for achieving the strategic vision for nursing in their assigned areas of accountability. Responsible for the quality of nursing care and services to patients in their assigned areas of responsibility. Collaborates with CNO and other medical center management in identifying and implementing innovative models and best practices with an emphasis on quality of care, service improvements and cost reduction. Qualifications: Basic Qualifications: - Substantial nursing experience in patient care (usually 8 years) - Progressive management experience required (usually 5 years) - BSN or BA in health care related field required - Masters degree in Nursing, Health Care, Public Administration, or Business Administration preferred - Current California RN license required - Demonstrated strong interpersonal communication skill - Demonstrated ability to lead manage through influence change - Demonstrated knowledge of federal state laws regulations such as: Knox-Keene Act, Federal HMO Act, Nurse Practice Act, The Joint Commission, all applicable Medicare Medical regulations - Must be able to work in a Labor/Management Partnership environment - Demonstrated ability to achieve results in a union environment - Proven ability to deliver results for meeting organizational objectives - Proven ability to work effectively w/ Labor