Collections Team Manager
An opportunity has arisen to work for a Collections Team Manager to join a major award winning business in the Bradford area. The role will involve:
· Line management, coaching and mentoring of the Collections team
· Ensure that all work in managed so that client’s SLA’s are met
· Undertake file quality audits in line with departmental processes· Assisting the Client Relationship Manager to manage client audits
· Manage appropriate HR processes for the Collections Team to include recording of leave and absences through monthly reporting
· Ensure that all HR processes are followed and properly implemented
· Ensuring that all financial housekeeping reports are run regularly and any required actions are carried out in a timely manner
· Ensure all complaints and compliments are logged
· Ensure that all new starters are properly trained and inducted to the team/department
· Ensure that all mandatory technical and compliance training is undertaken within the required timescales
The successful candidate will have:
· Working knowledge of MS Office packages inc. word, excel outlook
· Excellent verbal and written communication skills
· Excellent attention to detail
· Ability to prioritise work and use initiative
· Flexibility and adaptability and a willingness to embrace technology and change
· Previous Team Management Experience in a Collections environment
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