CommOps 3, Fulfillment (DOJ) Sterling Heights, MI (55084952) Job in Sterling Heights, Michigan US
CommOps 3, Fulfillment (DOJ) Sterling Heights, MI (55084952)
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com), is one of the world's leading media, entertainment and communications companies principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers and is also the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and many theme parks. Tasks: - Maintains a daily operational record which includes account credits, escalation of issues, and referral requests. - Provides advanced technical assistance with all troubleshooting for Technicians, Customer Account Executives, and fellow employees to allow successful completion of customer orders. - Updates remedy customer-reported tickets that require a truck roll. - Analyzes data from all available resources to determine whether it is a customer premise problem or whether it is a network issue. - Uses trouble ticketing system to accurately document problems including diagnostic results and multiple product correlation, as well as escalation and repair performance information. - Provides coaching documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment. - Helps assess trends in incoming call volume and recommends correction action AKA Education, training, etc. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Requirements Requirements: - High School or Equivalent - - - Generally requires 5-7 years related experience Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.