Complaint Handler
My client are a well known, global banking organisation. They are keen to add to their well established team in Edinburgh with an experienced Complaints Handler.
My client pay particular attention to ensuring that their customers are treated well and that they are always satisfied with the service received. To push towards 100% satisfaction, my client are setting up a team of complaints handlers who can deal with varied issues ranging from simple service issues at branch level right through to problems with products offered.
You will be dealing with customers over the phone and providing solutions to any complaints raised. You will handle complaints from inception to completion and will be expected to handle each situation and customer interaction in a professional and well informed manner.
To be considered for this position you must have previous experience of working in a complaints handling role within a financial services or banking organisation. You must have an expert knowledge of the banking industry and be capable of discussing this confidently. You must have excellent communication skills and be comfortable dealing with customers and clients from all levels.
For more information on this role contact David Gillick at Hays on 0141 331 6125
This role will involve some evening and weekend work and to be considered you must have a good credit history.
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