Complaints Resolution Specialist Job in Dandenong 3175, Victoria Australia
About the Job
- Attractive Dandenong location - Close to home with Free Parking
- Excellent Career progression opportunities
- Work with a young vibrant team
Nissan are recruiting for a dynamic and enthusiastic individual for their Complaint Resolution team. Are you ready to get in to the driving seat on your career journey?
A little about the Role:
Reporting to the Compliance Specialist, you will be responsible for ensuring that Nissan Financial Services Australia execute their responsibilities within IDR (Internal dispute resolution) EDR (External dispute resolution) and hardship processes under the National Consumer Credit Code. The position requires meeting both reporting and internal management obligations arising from the AML/CTF and other relevant legislations as well as first resolution of escalated complaints both internal in NFSA and from the ombudsman, customers or financial counsellors.
More Specifically:
- Limit complaints from converting from IDR to EDR
- Build rapport with FOS officers and gain FOS confidence in NFSA and its processes
- Understand the detail of the complaint and hardship processes to allow effective analysis and appropriate countermeasures to be designed
- Liaison with key teams across the business to progress in investigations to resolution
A little about the Company:
Life at Nissan encompasses everything that inspires both the quality of the vehicles and the quality of the people. Company-wide, you'll find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive. Now is the perfect time to set off with Nissan as the organisation experience exciting new levels of growth and lead in pole position with new model launches. To support rapid growth, Nissan are recruiting a phenomenal individual for the Complaint Resolution function within the financial services area.
A little about you:
Bringing proven experience in a similar role with a strong understanding of the banking and finance industry, you will possess a minimum of 2 years Collections experience. An Automotive Finance background would be highly regarded.
You will also have:
- A strong Customer Service background preferably in a Hardship role
- Exceptional written and verbal communications skills
- Ability to solve problems efficiently
- Vibrant personality with a hunger for career growth
- A strong sense of patience and resilience
- Excellent organizational skills and ability to work to deadlines
Please don’t hesitate to contact Samantha Broadhurst for a confidential discussion: 03 8256 6503