Complaints Team Leader
Complaints Team Leader
Birmingham
£20 per hour
Contract till end of September 2013
Working within the financial sector, to lead and develop a team of Case Managers to deliver excellent customer service through effective complaint handling.
To lead a team of Case Managers and Senior Case Managers to deliver effective, efficient and compliant complaint resolution, Quality Assurance and proactive customer management, both on a reactive (complaints) and proactive (proactive business review) basis, ensuring that my client delivers excellent service to all customers, Regulators (Financial Ombudsman Service (FOS) and Financial Services Authority (FSA) and stakeholders, ultimately enabling my client to restore trust with its Regulators and customers.
Essential Experience
Must have team management experience within banking or financial services
Must have complaints handling experience within Banking or financial services
Ability to motivate team, allocate and monitor KPI’s
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