Concierge and Perks Job in Mountain View, California Us
Job Title: REWS Support Specialist - Concierge Perks
Location: Mountain View
Hours/Days: Monday - Friday, 8 working hours per day, approximately 9:00am - 6:00pm; start and end times are flexible depending on business demands
Skills/Knowledge Required:
• Passion for providing outstanding customer service and anticipating employee needs
• Excellent verbal and written communication skills, including active listening and the ability to adapt communication and work style based on cultural differences and customer preferences
• Extreme attention to detail and careful follow-through on projects and logistical plans
• Strong analytical and problem solving skills and able to exhibit efficiency, initiative, resourcefulness, flexibility and adaptability to change
• Solid knowledge of local/national/international offerings in the following areas: events, hospitality, dining, travel, entertainment, and performing arts
• Ability to plan, execute and deliver on varying simultaneous projects in a timely manner while working independently with little supervision
• Ability to work well under pressure and stay immaculately organized in a fast-paced, diverse, high-tech environment
• Demonstrated professionalism, discretion, and integrity; highly trustworthy and able to reliably handle confidential information
• Strong computer and web skills (e.g. email, instant message, Google products including online collaboration tools like Docs and Spreadsheets, etc.) and the ability to quickly learn new tools
• BS/BA in related discipline or exceptional relevant experience.
• Valid driver's license and sound driving record
Roles Responsibilities - Level II
• Fulfill personal requests for Googlers, including: domestic and international travel, event planning, restaurant and theater reservations, home improvement projects, and more
• Provide a high standard of service for Googlers, including efficient response times, high-quality detailed research, and accurate price quotes
• Research unusual and complex requests for Googlers while operating within program standards and established service levels
• Contribute to a collaborative, friendly and fun work environment that allows Googlers to be more productive and innovative
• Assist with on-site event planning, including logistics, communication with vendors, and scheduling internal Google resources
• Collect and track data/metrics, including analysis and reporting on utilization and program performance
• Interface with vendors to establish relationships for competitive pricing, customer service issues, and general inquiries
• Maintain high positive marks in customer satisfaction survey results and general customer feedback
This job description is not all inclusive and is subject to change. Additional duties and tasks may be assigned, as necessary.
