Consultant, Customer Operations Support Job in Miami, Florida US
Consultant, Customer Operations Support
JOB TITLE: Consultant, Customer Operations Support At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service Family: Customer Operations Support Segment: Pharmaceutical Segment Enterprise Business Unit: Pharmaceutical Distribution Business Unit: Marketing What Customer Operations Support contributes to Cardinal Health The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing erecovery software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers? ?Patient Assistance Programs? via application process for needy indigent or low income persons. What is expected of you and others at this level in Customer Service for functional success Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces Ensures that customers have a positive experience; commits to meet or exceed customer expectations. Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success. Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness. Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes Accountabilities in this role Recover drugs that are administered or dispensed to indigent patients without third party prescription coverage Build relationships with and act as liaison to doctors, patients and pharmaceutical companies regarding program systems and processes Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program Routinely visit key contacts within the health system to ensure high level of service and assist in program participation Maintain daily contact with patients, nurses, doctors, social services, pharmacy personnel, drug sales reps and pharmaceutical companies Discuss medication options with physician and patient based on accessibility and availability (outpatient environment) Answer pharmacy?s questions regarding day to day operational issues, product/vendor information Manage and process applications to pharmaceutical manufacturers? ?Patient Assistance Programs? for recovery of drugs administered/dispensed to indigent patients without third party coverage Educate physician, patient and drug companies on program mission, guidelines requirements and appropriate referral Extensive patient evaluation/counseling to determine eligibility for assistance Identify and resolve rejected applications, including accessing comparable drug regimen Refer patients that do not qualify for programs to other outside assistance, i.e. local charities Manage drug recovery application process Monitor and track value of drugs recovered for billing and reporting processes Maintain security and confidentiality of patient information Qualifications Bachelor's degree required 4-6 years experience Strong communication and analytical skills Customer Service experience required Project management experience preferred Requisition ID : 12002621 Primary Location : Florida-Miami-Florida - FIELD Miami /Ft Laud Travel : Yes, 20 % of the Time Schedule : Full-time Job Posting : Mar 19, 2012, 4:43:09 PM