Consultant, Digital Experience (DX)

Key Functions

·          Identify user requirements by researching and analyzing user needs, preferences, objectives, and working methods

·          Design and improve the client website information architecture by:

o    studying the site concept, strategy, and target audience

o    envisioning architectural scheme, information structure and features, functionality, and user-interface design

o    sequencing and relating elements

o    preparing storyboards

o    creating user scenarios; preparing data models

o    designing information structure, work-and dataflow, and navigation

o    evaluating information representation

o    conducting creative meetings

 

·          Organize information by :

o    creating visualizations of content

o    translating user behaviour into media structure and elements

o    crafting interactive experiences; producing workflow diagrams, user scenarios, flowcharts, and storyboards; preparing interaction specifications, navigation rules, organization of information, and site maps

o    coordinating with business, technology, visual, structural, editorial, cognitive, and brand strategists

 

·          Ensure the seamless development and implementation of the information architecture:

o    preparing paper and interactive prototypes and mockups including page layout and navigational elements

o    coordinating with web team to integrate site concept, visual design, writing, interface, and navigational structure

Required Skills and Competencies

 

This person requires a strong background in website information architecture and user interface design:

·          University or professional college degree in a related field.

·          More than 5 years work experience in senior or intermediate web information architecture / UI design positions.

·          Strong understanding of interactive web-based applications

·          Thorough understanding of web information architecture, usability, and design best practices.

·          Expertise in current internet standards, WEB2.0

·          Solid knowledge of HTML, XHTML/CSS, JavaScript, Ajax (hand-coding, as well as using authoring tools)

·          Experience with digital imaging and illustration with Adobe Photoshop, Adobe Illustrator

·          Knowledge and demonstrated experience with cross-browser and cross-platform issues (IE, Firefox, Safari, etc.)

·          Attention to detail, customer-service orientation, and creativity in problem-solving.

·          Ability to work in a team and to communicate effectively

·          Thrives in a fast-moving, performance driven environment.

·          Strong interpersonal, presentation and written skills.

·          Experience in a web focused agency or as a member of a design team is a strong asset.

·          Experience in loyalty program, travel related industries, or call centre operations an asset.

·          Excellent English spoken and written.

Functional French spoken and written, a minimum.