Contact Centre Team Manager
Our client is one of their industry leaders and is constantly developing new products partnerships and this has resulted in winning awards for innovation and customer service. In such a dynamic environment, only world class leaders and managers make the grade but they are rewarded, encouraged and valued.
As the contact centre continues to expand as a result of shrewd business planning and more and more customers turning to this company for the supply of their services, we need to recruit customer services team leaders to be part of the management team. To be considered for this role, you must have managed a team of 7 to 12 in a call centre - everything from training and mentoring staff to monthly 1 to 1s, KPI management and even the occasional disciplinary.
This business will continue to grow, firstly through the call centre but also through innovation of new products and services and if you have the experience to support and be part of that growth, we need to hear from you asap.
NOTE: the call centre is open from 8-8 Mon to Fri, 9-5 Sat and 10-4 Sun. You will be required to work the same rota as your team working 1 weekend in 3.
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