Conversions Handler
Hours: 9am-5.30pm
Location: Stockport
Driver: Preferred
Opportunity to work for one of the UK’s leading motor claims handling providers who hold more than a decade’s experience in the motor claims market. Consequently, the reputation for reliability and exceeding the expectations of both the customers who use their service has continued to grow from strength to strength.
To achieve maximum conversions within the respective schemes in the Conversion Unit, whilst ensuring delivery of a professional, technical operational standards throughout the day to day running of the Conversion Unit.
Duties
· To deal with general claims queries and advising the client accordingly promoting the Credit Hire, Repair and PI services and products and advising of those best suited to the customers needs
· Dealing with written and verbal communications, both internal and external
· To compile statistical information as required and prepare reports as necessary
· Any other such duties, commensurate with the general level of responsibility of the position, as may be required
· To ensure all productivity, quality targets and standards are achieved. Any feedback to improve the processes and quality is fed back to the Assistant Vice President of the area.
Experience
· 1+ years experience of selling products to maximise profit
· 1+ years experience of Injury Claims or Insurance Claims background
· Proven ability to investigate a Non Fault accident to enable conversion of a claim and to ensure full recovery of incurred costs.
· Proven understanding to differentiate between a Fault and Non Fault accident to establish when conversion of a claim can be attempted.
· Ability to prioritise in response to customer/business drivers
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