Copy & Print Center Expert Job Job in Minnetonka, Minnesota US
Copy Print Center Expert Job
Job Description Job Title: Copy Print Center Expert Reports to: General Manager Position Summary: Primarily responsible for providing customer service, consistent with our Copy Promise standards. Responsible for efficient and effective Copy Print Center operations General Purpose: Customer Service, Profitable Sales Growth, Copy and Print Operations Role Qualifications: - Must exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management - Must demonstrate the ability to lead, train and peer coach. - Identify high potential and top customers; partner with GM to offer a total solution designed to meet customer's needs - Able to work a flexible schedule Position Responsibilities: - Deliver the Copy Promise - Ensure the accurate processing of orders - Monitor copy and print center operations; ensuring adherence to all company programs and procedural compliance - Respond and resolve customer requests and concerns - Provide peer coaching and training on selling skills and equipment operations - Ensure an inviting environment for the customers by maintaining a neat and clean Copy Print Center - Adhere to all company policies procedures and safety standards - Perform other related duties as assigned - Build strong relationships with the customer. Provide outstanding customer service - Partner with CPC Manager and/or GM to effectively build relationships with top customers Essential Skills and Experience: - Planning: aligns own work plan with core plans and processes of the department - Managing Execution: acts resourcefully to ensure that work is completed within specified time and quality parameters - Focus on Service: accurately identifies customer's requirements - Engage and Inspire: projects a positive image and serves as a role model for others - Building Relationships: relates to people in an open, friendly and accepting manner - Leveraging Diversity: works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs - Results Orientation: puts in sustained effort to accomplish desired results - Adaptability: remains calm and reasonable amidst tense or stressful situations Basic Qualifications: - Sales customer service experience in a retail or printing environment - Strong Interpersonal and communication skills - Experience in coaching a team preferred Store Location: Store 1852-11500 Wayzata Blvd