Corporate Travel Agent Job in Boston 02109, Massachusetts US
FC USA Inc. is one of the best kept secrets in travel. You might not have heard of us, but we are the USA division of one of the world’s largest travel agency groups, Flight Centre Ltd. Our rapidly expanding network now extends throughout Australia, New Zealand, the United States, Canada, the United Kingdom, South Africa, Hong Kong, India, China, Singapore and the United Arab Emirates – so we really can offer a career that will take you places.
FC USA is proud of our growing portfolio of travel businesses here in the USA which include: Liberty Travel, GOGO Vacations, FCm Travel Solutions, hotcaribbeandeals.com, flightcenter.com and discountcruises.com. Our plans for growth don’t stop there.
Corporate Traveler has an exciting opportunity for a Travel Manager to join the growing team!
The Travel Manager handles the day-to-day travel needs of corporate business accounts won by the Business Development Manager and ensures the service agreement between the client and Corporate Traveller is delivered in a way which ensures total client satisfaction and client retention.
Responsibilities
1. Travel Management
Ensure client's retention with Corporate Traveler by exceeding client expectations in every interaction with the account manager in relation to:
- Strong relationship management experience
- Understanding and anticipating client needs and travel preferences
- Responding quickly and proactively to client requests
- Anticipating client travel requirements
- Resolving client complaints
- The accuracy and timely presentation of Clients travel documentation
2. Teamwork and Communication
- To be an active contributing member at meetings with Team Leaders and BDMs to keep them abreast of client accounts and any information which is likely to impact (either positive or negatively) on Corporate Traveller; and
- Share information with fellow Travel Managers and Team Leaders to ensure a united, consistent and professional approach to client account management.
3. Office Systems and Processes
- To contribute to the development and maintenance of office systems and processes associated with accounts; and
- To ensure that all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file.
Rewards:
- Working with an extremely productive and expanding worldwide brand
- Excellent working conditions
- Unlimited earning potential
Successful applicant will have:
- Minimum 1 year travel industry experience and a strong sales background
- Professional service oriented mentality
- Positive attitude and a will to succeed
- Ability to work independently as well as part of a team
- Proven sales track record
- High attention to detail
If you would love to share your love of travel with Coporate Traveler clients, please apply now!