Credit & Collections Administrator recruitment

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Primary Responsibilities:

Past Due Customer Balance Collector:

•                      Assumes responsibility for a regional territory consisting of software, maintenance and service billings

•                      Contacts customers when invoices become past due and follows up accordingly

•                      Resolves invoicing disputes

•                      Manages dunning and demand letters for assigned accounts

•                      Prepares and processes timely and accurate credit memos

•                      Ensures AR agings are thoroughly worked

•                      Maintains frequent customer contact and timely contact to delinquent customers, responsible for weekly call volume

•                      Ability to research, and have clear understanding of issues needing resolution

•                      Uses forecast tool to report to Credit Management weekly progress toward cash and aging goals

•                      Achieves quarterly cash and aging goals for assigned territories

Company Credit Controls Enforcer:

•                      Determines validity of an order and whether it has been billed correctly

•                      Uses credit and maintenance holds where needed to ensure timely collections and minimize bad debt

•                      Understands policies and procedures related to extended terms and financing

•                      Practices Sarbanes Oxley compliancy

Customer Relations Representative:

•                      Works closely with other Groups within PTC, including Sales, Maintenance, Global Services, Order Administration and Accounting.

•                      Interacts with both external and internal customers professionally and amicably

•                      Manages customer complaints to resolution

•                      Supports Customer Care Hotline during assigned shifts

Education: 

•                      Bachelor’s degree in business/accounting/finance preferred.

Experience:

•                      1-3 years experience in commercial credit collections, preferably in the technology or software industry.

Skills:

•                      Strong work ethic in a fast paced environment with an emphasis on accuracy and attention to detail

•                      Good verbal communication skills

•                      Excellent organizational and time management skills

•                      Some knowledge and experience with Oracle or equivalent ERP system preferred

Basic Qualifications:

•                      Bachelor’s Degree or Technical Certification