Customer Advisor
Our Client a large financial service organisation based at Leeds , White Rose are looking for temporary Customer Advisors to assist them with PPI Complaints.
The role will be 35hours per week worked between Monday - Sunday this includes shifts between ; 8am - 9pm Mon - Fri and 10am - 6pm Sat/ Sun.
The Role
Deal with complaints as a result of PPI mis-selling taking into account any risks of the Bank’s reputation and ensure these are handled in accordance with the Financial Services Authority timescales
Provide excellent customer service on behalf of Barclays
Use initiative in developing resolutions to complaints by telephone ensuring solutions satisfy both customer and the business
Provide high quality responses to all complex referrals to customers.
The role holder may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints. This role involves both written and verbal communication with our customers.
Interested? Please Call!
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