Customer Care Specialist
CareersUSA, a leader in the staffing industry with over 30 years of experience, has another job opportunity for you:
Our client is seeking a Customer Care Specialist - Bilingual: English / Spanish in Jacksonville, FL.
Earn $15 per hour at this full-time, temporary position. Work 40+ hours per week, Monday - Friday, 9:00 AM - 5:30 PM.
ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES DUTIES, AND SKILLS REQUIRED.
- Effectively responds via the telephone to concerns of both internal and external customers.
- Utilizes multiple processing systems and maintains a working knowledge of the Manual of Rates, Rules and Procedures. This may include but is not necessarily limited to questions concerning risk eligibility, submission status, rating, premiums, cancellations and/or reinstatements.
- Gathers, organizes and forwards information to other areas for handling or consideration.
- Assists in other areas of the production unit as needed.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual: English / Spanish
- Excellent telephone and verbal communications skills.
- Working knowledge of Property/Casualty Insurance operations and policy elements.
- Ability to obtain, organize and present information and ability to handle multiple tasks as assigned.
- Ability to use a telephone, P.C., facsimile machine, calculator, and copier.
- Understanding of production systems.
REQUIRED EDUCATION AND EXPERIENCE:
- Two years of education at an accredited college or university OR two years customer service related experience OR a combination of college education and customer service related experience equivalent to two years of college.
- Six months of customer service experience.
PREFERRED KNOWLEDGE AND SKILLS:
- 220, 440, 520/620 License
- Bilingual English / Spanish
- Call Center Experience
CONTACT INFORMATION:
- CareersUSA - National Accounts
- Ph: 561-826-2912
- Fx: 561-997-2929
- E-mail: vip@careersusa.com
May 20, 2011
• Tags: Bilingual English, Customer Care Specialist, Florida Us, Spanish Required Job in Jacksonville 32216 • Posted in: General