Customer Contact Agent Online Banking (e-mail) – Full time

Customer Contact Agent Online Banking (e-mail) - Full time - Day shift

At our company, we have been helping our customers and communities for over 190 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

BMO® Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives.

Respond to customer inquires on Bank products and services
Provide service with ownership for first point of contact resolution for clients
Follow our Bank’s vision
Consistently meet/exceed personal, individual sales and productivity goals
Use knowledge and skills to ensure delivery of high quality service to all clients
Contribute to team goals and targets through relationship selling
Analyze client needs and provide recommendations on a fulll range of investment, lending and other banking products
Refer loans or inquiries outside scope of authority
Maintain an above average knowledge all Bank products
Maintain an above average knowledge of Bank policies and processes
Build, enhance and protects banking products.

Please note that if volumes are low in Online Banking, the agent must be flexible to do inbound customer service

Schedule: 6:30am - 2:30pm.  Weekends scheduled on rotation.

Qualifications :
- Must have completed all LFS (Learning for Success Modules 1 2 must be completed or in process of being completed)
- University or college diploma or equivalent work experience

- Possesses excellent communication skills in both French and English.
- Possesses excellent written skills in French.
- Desire to contribute to the success within a team environment
- Responsible for service level agreements as part of the Online Banking Team

Core Personal Attributes/Talents:
Follow through on promises
Desire to do better and be better
Analyze tough problems and find creative solutions
Has a strong desire to continually learn
Flexible and able to thrive in a fast paced environment
Inspire confidence in customers

Other Personal Attributes/Talents:
Take responsibility and enjoy accountability
Has an objective sense for good business
Exhibits confidence and has the ability to be persuasive
Has a positive, enthusiastic outlook
Is a team player and with focus on the good of the team
Build rapport and put others at ease
Has discipline with strong attention to detail
Articulate, concise and comfortable talking to internal or external clients and team members, face to face or on the telephone

BMO Financial Group thanks all applicants. We advise only those who qualify for an interview will be contacted.