Customer Experience & Insights Manager, Life Insurance
Responsibilities: p
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• Drive, formulate and implement regional customer experience strategy p
• Identify areas of improvement on customer experience and coordinate with relevant departments to resolve issues and implement initiatives p
• Develop customer experience measurements and establish market research frameworks to gain customer insights p
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Requirements: p
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• University degree in Business Administration, Finance, Accounting, Economics or related discipline, with at least 8 years' experience in customer and market research in financial services industries p
• Excellent project management skills and ability to work on tight deadlines p
• Good communications, presentation, negotiation and interpersonal skills p
• Excellent data analysis and problem solving skills p
• Self motivated p
• Good command of English and Cantonese p
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Interested candidates, who are able to meet the above requirements, please send a copy of your most recent resume by email to: katrina.ng@randstad.com.hk. Only qualified applicants will be contacted. p
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Alternatively, you can call Katrina Ng at (+852) 2232 3427 for a private discussion. p
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