Customer Implementations Administrator Job in Hertfordshire AL9, Home Counties UK
JOB TITLE: Customer Implementations Administator
DEPARTMENT: CUSTOMER IMPLEMENTATIONS
REPORTS TO: CUSTOMER IMPLEMENTATIONS TEAM LEADER
PREPARED BY: MARION HOLMES
DATE: February 2012
VERSION: 2.0
SUMMARY OF ROLE
The Customer Implementations Administrator is responsible for supporting the Project Co-ordinators and the Customer Implementations team, and co-ordinating small projects for the TNSPay Payment Client business.
Work is typically received from the Sales team and from the point of contract signature, it is the responsibility of the Customer Implementations team to ensure the delivery of the new customer solution. It is the responsibility of the Administrator to provide administration support to the team to ensure that the solution is completed to the correct standard and in the timeframe expected by the customer. To carry out this role, the Customer Implementations Administrator will interface directly with customers, suppliers and a number of internal departments. A combination of very good organisational and facilitation skills are required, knowledge of the TNSPay products will build up over time working in this role.
JOB DIMENSIONS
Number of staff managed: 0
Budget controlled (specify what is included here): Nil
Other dimensions helpful to understand size/scope of job:
PRINCIPAL RESPONSIBILITIES
· Direct interface with customers, verbally and written, to deliver a quality service.
· Completion of smaller direct orders
· Customer and Partner liaison.
· Interdepartmental liaison to meet project deadlines, i.e. Sales, Support and Development.
· Assist with the Scheduling of installations with Support engineers.
· Data Entry – using internal systems, i.e. TNSPay CCEMS, Remedy and the Admin Tool etc.
· Provide administrative support for the release of new and upgraded software.
· Assist with the management of the department Email In-box
· Liaise between the Customer and the Customer Implementation Technical Support team
· Stock management and control of equipment, i.e. devices etc.
· Invoice checking and matching.
· Develop and maintain an understanding of TNSPay products.
ADDITIONAL RESPONSIBILITIES
· To ensure that the overall Quality Objectives of the Company in respect of carrying out job responsibilities are met.
· Post holder must comply with the current Security Policy
· Post holder must understand the need for confidentiality when dealing with customer information.
· Post holder must understand contractual requirements to maintain integrity of data and the availability of the service at all times.
· To undertake any other duties as may be reasonably delegated by the Customer Implementations Team Leader.
PERSON SPECIFICATION
Qualifications – Essential
· GCSE/O Level or equivalent in English and Maths.
· Good organisation skills.
· Good communication skills.
Qualifications – Desirable
· Formal project related training.
· Knowledge of transaction processing.
Experience - Essential
· Computer Literate, with a sound experience of Microsoft Office ( in particular Excel)
· Previous role in a customer-facing environment.
Experience – Desirable
· Report writing skills.
· Previous experience as a Project Co-ordinator, working to formal project management methodologies.
· Worked within the IT industry, preferably within an EFT environment.
Personal
· Ability to work unsupervised, self-motivated.
· Excellent written and verbal communication skills.
· Good team player with the ability to take the lead on occasions.
· Ability to prioritise workload.
· Flexibility and enthusiasm to take on new challenges.
· Works well under pressure.
ADDITIONAL REQUIREMENTS/INFORMATION (e.g. hours, shift work, travel)
· A comprehensive knowledge of the Company, departments and services.
· Ability to work on own initiative.
· A flexible approach to ensure that cover is provided for the Customer Implementations Team for holidays and sickness absence.
It is the Company’s intention that this job description is seen as a guide to the major areas and duties for which the jobholder is accountable. However, the business will change, and the jobholder’s obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definite and exhaustive statement.
